NORC Program Aide

  • Neighborhood SHOPP
  • 825 Morrison Avenue, Bronx, NY, USA
  • Nov 02, 2021
Part time Nonprofit-Social Services

Job Description


975 Kelly Street, Suite 401,  Bronx, New York 10459-3477   T: (718) 542-0006 

 Position: NORC Program Aide    (Part Time)

Neighborhood Self Help by Older Persons Project (SHOPP) is a non-profit social services agency founded in 1980 serving minority older adults throughout the Bronx.  SHOPP’s mission is based on the philosophy of self-help. We believe that older people are capable of helping themselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.    

SHOPP has several service programs in the Bronx that includes Senior Network Group Work Program; Community Care Network Program; VIP Elder Abuse Program and Crime Victims; NY Connects of the Bronx; Casa Boricua, Leon, Guess and Soundview Older Adult Centers; Case Management & Friendly Visiting Program; Caregivers Program and Lafayette Estates NORC Program.      

 SHOPP’s staff must be prepared to utilize the agency’s philosophy of self-help and mutual assistance to enable participants to gain and express positive, psychological, and social well-being as an outcome of their involvement in SHOPP programs. SHOPP participants are provided with opportunities to: access benefits and entitlements; serve as volunteers; join planning and support groups; take advantage of training programs, participate in nutritional, educational, recreational and health promotion activities; and participate in community service and leadership development.    

 The Program Aide is responsible for providing clerical and program support to the NORC Program staff. Duties include handling telephones, reception area supervision, typing letters and preparing reports, providing Information and Referral (I&R) , data entry in DFTA database system and assisting with program activities. The Program Aide reports directly to the Program Director. The position requires a High School Diploma or equivalent, computer literacy in Microsoft Office application and database systems. Excellent people skills, knowledge of community resources for Information and Referral. Spanish language fluency preferred. 

 The Program Aide is specifically responsible for the following tasks: 


  • Provide clerical support to program staff, typing letters, memos, reports, flyers, menus, calendars. 
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails. 
  • Maintain program’s files and database including DFTA database system. 
  • Maintain electronic and hard copy filing system. 
  • Open, sort and distribute incoming correspondence. 
  • Manage calendar for center and Managing Director. 
  • Maintain inventory of office supplies, complete approved purchased orders, receive and   check items purchased upon delivery. 
  • Maintain agency equipment (computers, copiers, fax, etc.) inventory, troubleshoot problems and arrange for service and maintenance on timely basis as needed.  
  • Schedule and coordinate meetings and appointments. 
  • Maintain office supplies for department. 

 Direct Service: 

  • Provide Information and Referral, assist in member/participant/client registration and  enrollment. 
  • When necessary, provide Telephone Reassurance and Case Assistance as assigned by supervisor. 
  • Assist Program Coordinator with center and off-site activities and trips.
  • Maintain all program records, ensure compliance as per DFTA standards and schedule appointments and trips.  

 Other Duties: 

  • Supervise and coordinate activities of clerical volunteers. 
  • Supervise reception area and reception staff, volunteers.  
  • Participate in SHOPP staff training programs, staff meetings, community meetings and other meetings as assigned. 
  • Assist in resolving any administrative problems. 
  • Run errands such as to post office and office supply store. 
  • Be available and willing to perform other tasks as assigned by supervisor. 


                                                                     To apply for this position, email your resume and cover letter to:
                                                            ATTN: Diana Delgado, Neighborhood SHOPP 
                                                                                            EQUAL OPPORTUNITY EMPLOYER