I&A Specialist - NY CONNECTS

  • Neighborhood SHOPP
  • 975 Kelly Street, Bronx, NY, USA
  • Nov 02, 2021
Full time Nonprofit-Social Services

Job Description


                             953 SOUTHERN BOULEVARD Suite 203      BRONX, NEW YORK 10459-3477     

                                                                                         (718) 542-0006     




Position:  I&A Specialist - NY CONNECTS                                 Full-Time 35 hours/week

Neighborhood Self Help by Older Persons Projects (SHOPP) is a non-profit social services agency located in the Bronx serving minority older adults. SHOPP's mission is based on the philosophy of self-help and mutual assistance.  We believe that older people are capable of helping themselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.


NY Connects is the trusted place to go for free, unbiased information about long-term services and supports in NYS for people of all ages or with any type of disability. Long-term services and supports include medicaand non-medical services a person needs to improve or maintain health and independence. The NY Connects program may provide services in a nursing homethe individual's home, or other community-based settings. Our goal is to help individuals live independently while meeting their medicalsocial, and functional needs that arise from aging or disability.


The NY Connects Information & Assistance (I&A) Specialist primarily delivers information and assistance on long term care services and supports to individuals, familiescaregiversprofessionals, and Bronx communities who are in need of accessing and navigating through complex systems.


The NY Connects I&A Specialist is specifically responsible for the following tasks:


  • Provides Information and Assistance to consumers through the phone, e-mail, or in-person.
  • Provide unbiased information and assistance on all long-term care services/supports, conducts general screening of consumers to determine needs, may link consumers with long-term care services and supports, and may provide follow-up with consumers to ensure that connections to services were made.
  • Acquires and maintains a thorough knowledge of all local long-term care programs, as applicable to older adults and individuals with disabilities.
  • Maintain accurate consumer l&A records. 
  • Build connections and correspond to emails and phone calls in a timely manner.
  • Educate communities and build linkages and contacts for the program.
  • Maintain great interpersonal and communication skills. Going the extra mile to assist participants in meeting the program's goal.
  • Advocate, refer, and assist with application assistance when appropriate, e. Medicaid, HEAP, Home Delivered Meals.
  • Comply with the New York State NY Connects Standards when interacting with all consumers and performing other job duties.  Must also comply with SHOPP Personnel Policy.
  • Coordinate regular Public Education/Outreach events in the community to generate referrals to the program.
  • Follow outreach plan to promote the program and its services.
  • Communicate and coordinate outreach events with internal departments.
  • Promote SHOPP services and participate in community fairs and events (indoors and outdoors)through face-to-face meetings or virtually due to the pandemic.
  • Perform other tasks as assigned by the Program Director. 

                                    To apply for this position, email or FAX resume and cover  letter to:

                                    t.rodriguez@nshopp.org ATTN: Tynisha Rodriguez, Neighborhood SHOPP

                                                                               fax # 347-862-6345

                                                                 EQUAL OPPORTUNITY EMPLOYER