Client Service Associate (Manager Development Program) New York

$65,000 - $80,000 yearly
  • AlphaSights
  • 350 Madison Avenue, New York, NY, USA
  • Oct 08, 2021
Full time Sales

Job Description

The Manager Development Program (MDP) is a career accelerator designed for experienced candidates that have an interest in becoming a manager within a Client Service environment, in as early as 12 months' time! Your role as Client Service Associate is to understand our clients’ knowledge gaps, identify experts with the knowledge that can address them, and then recruit & connect those experts with our clients.

Your Responsibilities:

● Understand client requests and conduct high-level industry research to deepen the grasp of client knowledge gaps
● Conduct extensive industry expert searches and recruit them on various platforms (internal databases and external recruiting platforms), using warm and cold email and phone outreach.
● Engage industry experts through effectively communicating the AlphaSights value proposition, gaining their interest in client projects, assessing their suitability, and negotiating the terms of engagement
● Connect clients with industry experts through one to one interactions, by scheduling phone calls and other interaction types, and ensuring interactions take place
● Deliver excellent client service through proactive follow up and making recommendations for the next steps

Manager Responsibilities:

● Managing People: develop a high performing team of Associates through training, coaching, and mentorship
● Leading Strategy: establish team operations and improve workflow processes to maximize efficiency and deliver high-quality client service
● Growing Accounts: strategically grow a book of business by building client relationships, gathering client insights, upselling services, and maximizing revenue on projects
● Office Responsibilities: involvement in team recruitment, interviewing, and participating in cross-functional initiatives

The Program Includes: 

● A resource toolkit that outlines expectations in your measurement criteria, training opportunities, and professional development courses
● A senior sponsor to coach and guide you on your application to the manager role
● Placement into our experienced associate cohort, gaining added exposure in mentorship, project
ideation, and networking/social events

What You Can Expect: 

● A hybrid working model. You will be required to work in the office Monday - Wednesday, with the option to work from home Thursdays & Fridays!
● A fast-paced environment with measurable deliverables and a focus on results
● The opportunity to gain transferable skills, including results-oriented research, sales, negotiation, commercial acumen, professional communication, and project and time management
● A team-oriented, strongly supportive culture emphasizing transparency, continuous feedback, professional development, and celebrating wins
● A professional development team that works to ensure that you’re supported and on a clear career trajectory both within our firm and beyond
● Comprehensive medical benefits (health, vision, and dental), a subsidized lunch program, corporate gym discounts, monthly team events, free breakfast & snacks

What We Look For: 

● Fluency in English is essential
● 2+ years of full-time work experience post bachelor’s degree
● Leadership aptitude: a desire in becoming a people manager on Client Service with the promotion
of the program, previous exposure in people management is a plus
● Growth mindset: the ability to develop in your role over time and view setbacks as learning
● A client-first mindset, which means a relentless commitment to work on clients’ behalf and surpass
their expectations
● The drive and resilience to deliver excellent service amidst tight timelines and changing

About AlphaSights: 

AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1200+ employees and nine offices across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-growing companies in the world.

Diversity, Equity & Inclusion: 

AlphaSights is an equal opportunity employer. Read more about our commitment to DEI here.