Director, Business Operations – Ed Center

  • American Medical Association
  • 330 N Wabash Ave, Chicago, IL 60611
  • Aug 14, 2021
Full time Education Health Care

Job Description

Director, Business Operations – Ed Center
Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation.  To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. 

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.  We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise. 

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. 

We have an opportunity at our corporate offices in Chicago for an Education Center Operations Director on our Publishing and Mission Operations team. As an Education Center Operations Director you will direct strategic planning and operational activities for Education Center unit and AMA Ed Hub content and platform services, and provide oversight of all business operations, including financial, contracting and human resources. You will also work closely with management in driving the business, communications, management processes and team development/connectedness. The Education Center Operations Director will foster key leadership connections and stand in for VP as needed, and ensure coordination and collaboration internally and externally to execute business strategies and manage operations. You will ensure strategic and operational alignment and maximize operational effectiveness and efficiency. Furthermore you will measure, monitor and report progress against goals.


Strategic Planning 

  • Direct and facilitate strategic planning, working closely with leadership to shape strategic priorities; ensure coordination with enterprise processes and integrated planning across unit.
  • Drive development, communication and execution of strategic plans and programs to achieve business goals.
  • In collaboration with VP, develop annual goals as it relates to the strategic plan or other internal plans.
  • Foster strong collaboration among leadership and key stakeholders, to ensure alignment and advancement of strategies and goals and translation of strategic plans into operating plans.
  • Influence and strategically manage linkages across the unit, provide synthesized perspectives to enable decision making and strategic resource allocation for impact and growth.


  • Institute and direct structured business operations, providing oversight for financial, legal, human resource, IT, facilities, procurement, and other operational activities; ensure compliance with all AMA policies.
  • Lead the development and reporting of the annual budget and staffing plan to ensure availability and sustainability of resources. In collaboration with leadership team, define overall resource requirements and ensure each area operates within the current financial and staffing plan.
  • Serve as a leadership liaison to internal and external stakeholders and other key partners; build successful relationships with support areas to ensure business needs are met.
  • Develop and streamline operational processes that facilitate the management of the business; ensure processes are well defined, properly documented, accessible and up to date.
  • Collaborate on complex program(s) across cross functional teams to ensure that all targets and requirements are met.
  • Lead development and implementation of unit’s health equity action plan.

Evaluation and Reporting 

  • Plan and manage leadership and all staff meetings in collaboration with VP.
  • Develop and present periodic and ad hoc reports, presentation materials and communications for use internally and externally, including senior management, the board of trustees and others.
  • Analyze and assess data and metrics to support strategic decision making and report progress.

Staff Management 

  • Lead, mentor and provide management oversight for staff; responsible for setting objectives, evaluating performance, and supporting staff development.
  • Oversee planning and execution of monthly team building and professional development activities for the unit, fostering unit understanding of vision, strategy and operations.

May include other responsibilities as assigned.


  1. Bachelor’s degree required (business administration or related field); MBA preferred.
  2. Minimum 10 years of business experience (marketing, finance, project management, business management, and/or operations management) with proven track record of success.
  3. Minimum 3 years of people management experience; proven ability to develop talent.
  4. Demonstrated experience as primary manager of complex matrixed programs with multiple data-driven projects, sizeable budgets, partnerships and accountability for outcomes.
  5. Strong quantitative, analytic and structured thinker with a demonstrated ability to work with ambiguous evidence and adapt effectively to changing circumstances.
  6. Outstanding interpersonal skills and track record of working collaboratively in a matrixed and complex environment. Ability to work effectively at all levels of the organization required.
  7. Highly effective written, verbal and presentation skills, including experience presenting in large group settings.
  8. Budget forecasting and financial management skills required.
  9. Strong program management skills. Ability to drive multiple initiatives forward, effectively leverage resources to drive results, and create excellent processes.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.