Bilingual Customer Service Job Description
CREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI.
Communicates with customers on quotes, orders and general business matters. Coordinates customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.
Manage incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Understand and follow company policies and ISO procedures
Process orders, work orders and quotes in our ERP System
Check purchase orders for correct pricing and delivery, contacts customer when needed
Provide delivery and tracking information to customer when needed
Support shipping department on occasions to locate freight or schedule a pick up that has been delivered to wrong location
Check all purchase orders to ensure accuracy upon entry
Serve as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Aid accounting on collection of some accounts
Excellent written and oral communication skills
Advanced software/computer skills and knowledge (Excel and Word)
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Must be detailed oriented, well organized and an ability to multi-task to meet critical deadlines
Customer orientation and ability to adapt/respond to different types of characters
Two (2) years or more of experience in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting
Bachelor Degree in Business Administration, Associates or equivalent is preferred
Ability to retain critical knowledge of customer web-sites, portals
Fully bilingual English-Spanish
High attention to detail.
Strong sense of time organization and urgency
Ability to work independently and within a team
Good communication and interpersonal skills
Capable of perform repetitive tasks
Ability to perform tasks involving moderately heavy objects
Monday through Friday 8am – 5pm
Overtime, weekends, and holidays may be required dependent on the needs of the business
Creform follows all CDC and state and local guidelines for travel, working, and quarantine.
All workers and visitors are recommended to wear face masks and subject to temperature checks while on Creform property.
This is a non-exempt position, company payroll practices every Thursday
Competitive benefits package:
BCBS medical and dental ($100 deductible),
401k with 100% company match up to 5%,
Safety shoe reimbursement
Company paid holidays, birthday pay,
Paid Time Off
Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.