365 Technical Support Engineer - Stage 2

$17.00 hourly
  • Tek Experts
  • 6860 Campus Drive, Colorado Springs, CO, USA
  • Jul 28, 2021
Full time Customer Service

Job Description

We're growing rapidly. Would you like to join us?

Are you a natural problem solver looking for a company where you can fast-track your career?

Do you dream about a career in the cloud?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Tek Experts is a leading global provider of technical support and professional services supporting the world’s largest IT companies.

With 5,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences.

We operate a 24/7/365 service across borders, languages, and time zones. We’re growing and looking for Technical Support Engineers to join one of our support teams.

Join us and become part of a global family!

What we offer

Pay Rate: This position pays $17/hr. during training. There is a discretionary increase based on productivity after training to $18.50/hr. Also, we offer a quarterly bonus based on performance.

Tek Experts provides medical, dental, and vision options for each employee.

  • 10 days of vacation & 11 paid holidays
  • 401(k) - eligible after 6 months of employment
  • Employee Assistance Program (EAP) – free to employees and their families
  • Local discounts and perks (gyms, local restaurants and services, and more)
  • Continuous personal and professional learning
  • After a year of service, Tek Experts will pay for two industry-standard certification exams
  • Employee Referral Program 
  • Career Growth Opportunities
  • Great work environment – global exposure and resources.
  • Job Stability

About the role...

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

What you’ll be doing

Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users. Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you'll need

  • 1-2 years experience in technical or customer support
  • Strong researching, problem-solving, and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.