Technical Support Specialist - CivicPlus

  • Made for Manhattan | Manhattan Area Chamber of Commerce
  • Manhattan, KS, USA
  • Apr 29, 2021
Full time Business Development General Business Information Technology

Job Description

CivicPlus is an informal, social workplace where enthusiasm and talent are rewarded. We are looking for an experienced professional with a customer service and technical background. This is a fun, high-energy position that is at the forefront of CivicPlus’ success!

CivicPlus is THE integrated technology platform for local government, working with over 4,000 local governments including municipalities, counties, and municipal departments. Inc. Magazine has selected CivicPlus as “One of the Fastest-Growing Privately Held Companies in the U.S.” since 2011.

Due to all our recent product suite additions and more anticipated growth in the future, we are looking for talented individuals to join our team.

We offer you....

The chance to work with some of the best colleagues and most creative minds in the world
Competitive pay and benefits
The ability to leave a legacy used by millions of American and Canadian citizens
The potential to work in an environment that is dedicated to teamwork, collaboration, and innovation.
Job Overview:

We are looking for a motivated and hands-on person with technical and customer support experience to join our Client Services team in the role of Technical Success Specialist. You will be tasked with responding to client and resident requests for support. As a member of the Technical Support Team, this role serves as one of the main entry points for clients and citizen to reach out for help.

What we will expect you to do....

Friendly, responsive, and timely reply to all client and citizen requests for support (via email, tickets and phone)
Coordinate zero to minimal backlog of outstanding support requests at all times
Ability to turn an upset user into a user for life
Work with teammates to ensure coverage for support M-F 8am-6pm ET
Actively ensure that support tasks are not landing on the plates of other non-support staff – proactively seek to address all support tasks
Dedicated to crazy awesome excellent customer service
Become an expert in and knowledgeable of the SeeClickFix community, CRM and mobile products
Be involved in conversations about product features and defects, and share ideas on enhancements and solutions
Advise on client feature requests
Take on and complete ad hoc projects, as directed by management

What you will likely need to succeed...

College degree or equivalent
Experience with social media (Twitter, Facebook, LinkedIn, etc.)
Experience with mobile devices
Able to understand and discuss basic web technology
Comfortable learning and figuring out new technology
Understanding of civics and local government structure, a plus
Demonstrated ability to work within tight deadlines
Knowledge of html, a plus

EEOC
CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.

Please apply at www.civicplus.com/careers