Responsible for complaint and accident/incident intake and closure; manages the distribution of complaints to the state and federal programs. Reviews plans of correction (POCs) and follows up with facilities that did not submit adequate POCs. Prepares Department correspondence to facilities, reviews Reports of Visit for accuracy and completeness. Conducts inspections/surveys/investigations of healthcare facilities, service providers, and/or applicants. Evaluates the activities to determine the degree to which standards are carried out effectively. Identifies all conditions that do not meet standards. Advises personnel administering activities and services to develop a plan of correction to remedy deficiencies, prevent their reoccurrence, and improve overall quality control and compliance with standards.
Completes written reports of deficiencies and submits all reports of findings and required documentation in a timely manner. Ensures that all files pertaining to a survey are secured. Meets deadlines on written correspondence, documentation, and data entry. Abides by stringent rules regarding the completion of agency forms and practices pertaining to travel, reimbursement, training, and the use of state and/or federal resources. Serves as team leader to a survey team when requested and/or on a rotating basis. Conducts pre-survey/inspection/investigation team meetings, reviews of survey findings, entrance and exit interviews, travel arrangements, and directions to survey team when serving as team leader. Represents team as the spokesperson or liaison for surveys when needed.
Performs other duties when asked, including but not limited to: Attending local and regional meetings with DHEC staff and external organizations as needed, assists with training of staff, participates in hearings and trials, participates in disaster preparedness tasks as outlined in the DHEC plan during hazardous weather or state of emergency, and reporting to duty and/or being on call on a 24-hour basis when a disaster event occurs. Must be knowledgeable of all applicable regulations, and policies and procedures.