Code for America believes government can work for the people, by the people, in the 21st century. We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use. Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both the government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts.
Code for America is looking for a talented Client Success Advocate who will support day-to-day applications for benefits and collaborate closely to ensure that clients receive equitable and accessible services.
This position is part of a cross-functional team and part of the role requires giving feedback to the team and advocating for our applicants as the representative of client success.
We’re looking for a client success professional to support California residents day to day as they apply and enroll in food assistance. As the primary point of contact for our clients, you will provide immediate and direct assistance to unblock barriers and help each applicant succeed.
This position reports to the Client Success Director. This role’s contract will be evaluated for conversion to FTE after 6 months, and we are expecting a start date in late May 2021.
Provide Chinese (Cantonese) Translation:
The team has an existing third-party Chinese (Cantonese) translation service for the product but there are some additional and occasional responsibilities to oversee this work:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.