Resident Advocate I (On-Call)

$16.40 - $21.19 hourly
  • LA Family Housing
  • San Fernando Valley, CA, USA
  • Apr 06, 2021
Full time Nonprofit-Social Services

Job Description

The Resident Advocate is responsible for being an after-hours presence at LA Family Housing’s Permanent Supportive Housing sites, ensuring safety and security, and providing crisis intervention when needed to tenants during the evening and weekend hours. This position works with a tenant population that is formerly homeless and has high rates of health, mental health, and substance-related issues, so the Resident Advocate must be familiar with and have experience with this population.



  • Patrol grounds regularly and ensure that the property’s doors, windows, and gates are secure
  • Address alarms and disturbances in a safe manner, calling proper authorities if necessary
  • Monitor entrance and departure of visitors and other persons to maintain security of premises
  • Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences
  • Contact emergency services (e.g. police, fire departments, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons
  • Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during evening and weekend hours
  • Mediate conflicts that arise and attempt to de-escalate tenants who are exhibiting behavior that is anxious/aggressive or may be violating house rules or lease
  • Monitor onsite cameras to screen hallways and entrances to address any issues that arise in a timely manner
  • Contact proper persons and/or after-hours maintenance for emergencies
  • Assists tenants if they are locked out of their unit
  • Participate in Wellness Checks performed if it is determined that a tenant may be experiencing a health crisis, as well as provide onsite emergency CPR and the administration of Basic First Aid and Naloxone if necessary.
  • Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
  • Assess tenants experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a tenant exhibits behavior that is harmful to self or others.
  • Understand the building lease term agreement and house rules 
  • Support tenants with a harm reduction and trauma informed care approach. 
  • Attend regular monthly team meetings/trainings and PSH department meetings as scheduled.
  • Manage tenant photo logs and guest sign-in 
  • Understand resident-specific personal and medical needs to best support tenants and create relationships
  • Work with service staff and other LAFH departments to coordinate and assist with PSH tours, volunteer groups, onsite meetings, and unit viewings
  • Coordinate onsite evening/weekend events and social activities for tenant engagement
  • Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites) 
  • Additional tasks, projects, and responsibilities as assigned by supervisor

Education & Experience

  • High School diploma required
  • 1 year: Homeless, low-income individuals or related field required
  • Associates or better in Social Work or related field preferred
  • Experience with substance abuse, mental health, and crisis intervention preferred


Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.



LAFH is committed to providing equal employment opportunities for applicants and employees.



LAFH is in compliance with the Fair Chance Initiative for hiring and will consider qualified applicants with criminal histories.

Travel Required