Housing Navigator I, II, III

$15.56 - $26.68 hourly
  • LA Family Housing
  • North Hollywood, Los Angeles, CA, USA
  • Apr 06, 2021
Full time Nonprofit-Social Services

Job Description

The Housing Navigator is responsible for providing direct assistance and support to participants experiencing a housing crisis and homelessness through clinical engagement and intensive case management services. These services include, but are not limited to, the following: crisis intervention; developing and promoting housing readiness; accessing opportunities for housing assistance and rental subsidy programs (e.g. Section 8, EHAP); and securing permanent housing placement. The position is also responsible for the development and implementation of a housing plan and participant budget for each program participant. This position requires extensive coordination within multiple internal LAFH Programs (e.g. collaboration with the Engagement, Interim Housing, Housing Location, and Housing Stabilization teams), and external systems that include developing relationships with the Housing Authority, DCFS, DMH, community partners and resources, landlords, and property owners and managers (e.g. following up with housing leads, and applying for units to facilitate optimal outcomes for families and moving into permanent housing).



  • Conduct Initial Meeting and Assessment for each participant accessing services to build rapport and relationship while evaluating participants’ housing needs, history, barriers, and available services and support
  • Develop and engage participant in a concrete and tailored Housing Stability Plan for each client to determine appropriate permanent housing intervention and service needs
  • Complete and follow up with Interim Housing referrals to Managers for families that have been identified as needing immediate shelter. Complete subsequent Interim Housing extensions.  
  • Connect program Participants to community resources that will support the goal of permanent housing (e.g. benefits advocacy, food pantries, employment services, mental health)
  • Must be comfortable providing direct field-based services to participants at identified motels and interim housing locations
  • Assess and seek consultation through regular Case Conferencing and Case Presentations
  • Available to assist when participants are experiencing an immediate need, crisis, or emergency (e.g. child abuse reporting, assessing for suicidal or homicidal risks or threats, etc.) 
  • Facilitate access to services needed to support housing readiness and reduce impact of barriers (e.g. child care, credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.)
  • Coordinate with internal teams to ensure clients have the necessary items to secure housing (e.g. valid identification, income verification, bank statements)
  • Regularly review housing leads and update outcomes on agency’s Housing Location website (e.g. affordable housing resources for reference in locating appropriate housing)
  • Strategize and present housing leads to participants that include listings from agency, housing authority, internet, and internal database of landlords/management firms/owners
  • Provide information and instruction to clients regarding how to complete a housing application, housing searches,  and tenant rights and responsibilities, including observation of rental agreement rules and being a good tenant
  • Document all Participant interactions through Case Notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS database
  • Adhere to Data and Compliance expectations regarding directives that include maintaining complete Participant files 
  • Engage and assist clients with applying for permanent subsidy or low-income housing assistance programs including, but not limited to, Section 8 certification, EHAP, and CalWorks Homeless Move-In Assistance Program
  • Assist participants with developing and maintaining a personal budget
  • When required, provide transportation to participants to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support with meeting housing plan goals
  • Prioritize caseload and determine level of contact, coordination, and care needed for each participant
  • Provide advocacy to help address issues and barriers between landlord and Participant that may prevent move-in
  • Follow up with each Participant as needed to ensure they are making progress towards their permanent housing goals 
  • Collaborate with all internal teams to meet agency goals for housing placements
  • Ensure a “warm” hand-off and transition to the housing stabilizer to provide ongoing in-home case management services
  • Complete all exits and documentation that is needed in the Participant’s file and given to management to review by the end of every month
  • Participate in individual and group supervision, agency, and community meetings as directed by supervisor
  • Drive personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport clients
  • Additional tasks, projects, and responsibilities as assigned by supervisor 


  • Bachelor’s degree in Social Work or a related field and two (2) years of experience in social services, or an AA Degree in Social Work or a related field and four (4) years of social service experience


  • Bachelor’s degree in Social Work or a related field and four (4) years of experience in social services, or an AA Degree in Social Work or a related field and six (6) years of social service experience


  • Master’s Degree in Social Work or a related field and one (1) year of social service experience or a bachelor’s degree in Social Work or a related field and six (6) years of experience in social services


Health, Dental, Vision, Basic Life/AD&D, Voluntary Life/AD&D, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Supplemental Plans - AFLAC, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.


LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.


LAFH is in compliance with the Fair Chance Initiative for hiring and will consider qualified applicants with criminal histories.

Travel Required

60% travel required; use of a personal vehicle required