Customer Service Representative

Job Summary:

Under moderate supervision, supports the manager in the daily operations of the branch office. Performs branch collection activities.

Job Duties and Responsibilities:

 Provides excellent customer and dealer service

 Performs collection activities on delinquent accounts

 Performs Skip Tracking and other locate activities

 Assist in Repossession Management

 Assists in completing and maintaining insurance claims, filing, and record-keeping systems

 Performs welcome calls

Acts as back up to Administrative Assistant

 Solicits, prepares, and processes personal loan applications and renewals, in applicable states

 Closes approved personal loans, in applicable state