Patient services Representative

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Qualifications

EDUCATION REQUIREMENTS

• High School Diploma or GED

EXPERIENCE

• Electronic Health System knowledge - Epic preferred

CERTIFICATION AND LICENSURE REQUIREMENTS (MAY VARY BASED ON DEPARTMENT NEEDS).

• CPR Certification - Based on Department

REQUIRED SKILLS

• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Multi Line Telephone Operational Skills
• Multitasking
• Medical Terminology
• Computer Skills to include use and navigation
• Customer Service Skills
• Keyboarding
• Detail Oriented
• Organizational Skills