Patient Services Representative

The Patient Services Representative is responsible for:

• Patient Registration
• Scheduling
• Customer Service
• Clerical Support
• Accepting, Recording and Verifying Insurance Information
• Processing preauthorization requests
• Collecting copays and account balance payments
• Scanning documents into EMR and other administrative tasks related to the efficient operations of the department
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned

Qualifications

EDUCATION REQUIREMENTS
High School Diploma or GED

CERTIFICATION AND LICENSURE REQUIREMENTS
CPR Certification - Based on Department
BLS Certification - Based on department