TEMPORARY Medical Group Scheduling Representative- Answering Community Helpline!

  • Tower Health
  • West Reading, PA 19611, USA
  • Dec 19, 2020

Job Description


Our Vision:

Inspired by passionate leadership, driven by innovation and enabled by technology that seamlessly connects providers and the population whose wellness they promote, THMG will be the region’s multi-specialty healthcare group of choice for patients, providers, staff and the region’s employers, delivering both high quality and value; a leader in clinical education and research.

Our Values:

Respect for all individuals and benefits of teamwork.

A culture of enthusiasm, pride and optimism.

Relationships based on integrity, trust and compassion.

Initiative and flexibility to define our future

Commitment to access and superior service

Providing integrated care that is efficient, cost effective and of high quality.


JOB SUMMARY - TEMPORARY Medical Group Scheduling Representative (MGSR)/Call Center- Community Helpline

This role is on the team and will anser calls from the community regarding services and questions related to Reading Hopsital/Tower Health. You may also be cross=trained to accurately coordinate and schedule complex diagnostic procedures and obtaining

pre-registration information, including demographics and insurance, as well as verifying and communicating authorization requirements.

The MGSR conducts physician office/patient interviews, collects clinical information in response to scheduling questions.

The MGSR explains procedure guidelines and necessary patient preparations, and coordinates with clinical departments regarding protocols, STAT appointments, and modifications to normal scheduling protocols.


Education Requirements
*High School Diploma or GED

Experience and Skills Required skills:

  • Customer service experience required
  • Call Center preferred
  • Healthcare scheduling experience strongly preferred
  • Medical terminology preferred
  • Computer data entry experience, MS Outlook, Word, Excel
  • Typing (35 WPM)
  • Ability to navigate multiple areas of reference materials (e.g., computer drives, internet, excel spreadsheets)