Patient Service Representative

  • Tower Health
  • Phoenixville, PA 19460, USA
  • Dec 04, 2020

Job Description


Patient Services Representative needed for a busy orthopaedic practice, with 4 locations. Responsible for greeting, registering patients and verifying accuracy of patient demographic information, and entering information accurately into EPIC. Post payments into system and balance cash/checks/credit cards daily. Within the context of this position, employees are expected to display helpful and pleasant behavior, adheres to Welcoming Standards and fosters a positive work culture.

  • Hours are Monday through Friday and will need to be flexible as hours range from 7am to 730pm.


The Patient Services Representative is responsible for:

  • Patient registration
  • Scheduling
  • Customer service
  • Clerical support
  • Accepting, recording and verifying insurance information
  • Collecting copays and account balance payments
  • Scanning documents into EMR and other administrative tasks related to the efficient operations of the department
  • Must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner
  • The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned


Education Requirements
*High School Diploma or GED (Required)
Medical office experience preferred

Certification and Licensure Requirements
BLS Certification (may be Preferred or Required based on departmental needs)
CPR Certification (may be Preferred or Required based on departmental needs)

Experience and Skills
1 or more years of experience using an electronic medical record and billing system (Preferred)
1 or more years of experience working in a related field or position (Preferred)

Required Skills:

  • Excellent communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Strong clerical skills
  • Strong knowledge of Microsoft Excel, Outlook, PowerPoint and Word;
  • Strong computer navigation skills
  • Ability to type proficiently
  • Ability to utilize multi-line telephone systems,
  • Ability to multi-task
  • Work under stress
  • Work independently and accomplish daily activities with little supervision
  • Organized and detail oriented