Credit Specialist

$16.00 - $21.00 hourly
  • United Rentals, INC.
  • Charlotte, NC, USA
  • Sep 15, 2020
Full time Professional Services

Job Description

As a Credit Specialist at United Rentals, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.

The world's largest equipment rental provider, we offer an exceptional environment and the opportunity to learn, grow and advance in your career. You will be supported by a strong management team that will help you achieve your goals. Plus, you will be empowered to contribute at a high level in our dynamic and engaging organization.

Responsible for collection of open accounts receivable due from all customers. Responsible for managing customer account balances, and acting as the liaison between customers and branches to resolve collection issues.

 Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management.

 Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters.

 Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances.

 These recommendations may include the use of delinquency hold, lien filings, management level contact for the customer, demand letters or placement to a third party collection entity.

 Collection of difficult or distressed accounts as identified by credit management team and collection of specific high exposure, high risk accounts.

 Assists in the negotiation of payment arrangements and plans. Work with Field Operations on account settlement offers. Collect on accounts as needed where a lien or bond claim is required to secure payment.

Communicate progress and concerns with Credit Management Team on a regular basis, include Branch Managers and Salesforce to review accounts and to develop appropriate action plans to collect past due balances

  • Develop approved action plans with the credit management team and field operations and ensure proper implementation
  • Follow up and involve credit management team, and branch personnel of any customer issues that may inhibit the customer's timely payment of their account

 Work with field operations to review and resolve customer billing issues and disputes. Ensure all issues are resolved within defined time frame and provide explanation as follow-up.

Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers

  • These issues may include, but are not limited to the customer requiring additional information or invoice copies, lien releases, rental protection plan, environmental fees, sales tax, etc.
  • Promotes payment via ACH to ensure regular and timely payment
  • Act as a liaison between the customer and field operations to ensure that issues and disputes are resolved to agreed upon approach.

 Coordinate with and assist the Cash Application Office on customer issues that relate to cash posting issues and disputes and follow up to insure resolution for the customer.

  • Work to complete any unresolved cash application issues and disputes with collection staff and cash application staff.

 Job Requirements:

 Bachelor Degree preferred or equivalent work experience

3-5 years related finance experience with collection experience preferred

Must possess strong math skills and Microsoft Office, particularly Excel, computer skills and ability to complete more complex account reconciliations.

Web-Based Workflow Solution Software experience preferred.

Strong verbal and written communication skills; communicates clearly and appropriately for target audience.

Superior organization and time management skills demonstrated in work experience

Employee must have a strong work ethic and work well collaboratively within own group and cross functionally to achieve goals but also has strong independent capabilities

Must be detail oriented and work accurately and consistently with a sense of urgency with a customer-focused approach.

What's in it for you?

Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.