Medical Affairs, Credentialing & Operations Analyst THV

  • Edwards Lifesciences
  • Irvine, CA, USA
  • Jul 20, 2020
Full time Health Care

Job Description

This is an exciting opportunity for a talented professional to join the Transcatheter Heart Valve (THV) Medical Affairs team that is dedicated to solving the challenges of treating heart valve disease, advancing the therapy, and significantly improving patients’ lives. The Medical Affairs, Operations Analyst is responsible for planning and developing on-boarding materials and creating a hospital credentialing process, gathering input from cross-functional teams and will establishing relationships with external medical affairs departments to understand the credential requirements for physician proctors.

Key Responsibilities:
• Set-up systems (e.g., CMS) and processes to archive and ensure training and proctoring documentation that comply with EW SOPs and resolve issues as appropriate
• Analyze data from Medical Affairs and sales operations databases to create reports
• Collaborate with BU Medical Affairs stakeholders to establish key operations program metrics and dashboards (e.g., proctor/HCP attendances, number of trainings, invoices, contracts)
• Collaborate with vendors and users on the enhancement and development of the Medical Affairs digital platforms (e.g., grants, proctor,, THV training portal)
• Provide logistics support (e.g., ensure simulation and devices are available, first point of contact for vendors) EW events and external conferences
• Upload training content and department work instructions on appropriate systems (e.g., LMS, WebDam) and resolve troubleshooting issues
• Other incidental duties

Basic Qualifications and Minimum Requirements:

Bachelor's degree and at least 3 years years experience of relevant experience working in healthcare or life sciences industry

Preferred Qualifications:

In depth understanding and experience with hospital credentialing process for physician proctors

Additional Talents and General Expectations:

• Good organizational and project management skills
• Excellent computer skills in MS Office Suite and related systems (e.g.,, LMS)
• Excellent written and verbal communication skills and interpersonal relationship skills
• Good problem-solving, critical thinking, and investigative skills
• Solid knowledge and understanding of policies, procedures, and guidelines relevant to training SOP
• Solid knowledge of digital applications and development
• Solid knowledge of internal compliance as it relates to Medical Affairs
• Strict attention to detail
• Ability to interact professionally with all organizational levels including physicians
• Ability to manage competing priorities in a fast paced environment
• Must be able to work in a team environment with global marketing team and cross functional partners
• Ability to build productive internal/external working relationships
• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.