ARCOS

This position will establish and lead all revenue generating professional services. The Director of Consulting Services will work closely with Sales, Marketing, Services and Support teams to ensure ARCOS achieves project delivery, utilization and customer satisfaction goals.   ESSENTIAL JOB FUNCTIONS This is intended as an outline of the essential functions of the position. Actual metrics that measure job performance may be set forth in separate performance management documentation.   Establish and lead Consulting Service function, within the ARCOS Professional Services organization, including sharing Bookings Quota with the Sales team Overall responsibility and accountability of Consulting Services, including Quota Bookings, revenue and profit margins Lead improved “productization” of existing Services offerings and introduce new Services offerings in collaboration with Sales, Marketing, Services and Support Develop new Consulting Service solutions for complex client situations to ensure meeting of goals and objectives and support delivering results on time Lead the internal and external launch of improved or new Service Products, including obtaining internal buy-in from all stakeholders, getting marketing support on necessary collateral, and ability to estimate pricing Responsible for all Consulting Services deadlines and quality of deliverables Provide executive reporting on Consulting Services Quota Booking achievement and performance against go to market plan Ability to work with everyone from a customer or ARCOS employee to a senior leader at a Fortune 500 company Ability to gather and define Service / Product requirements and scope clear and concise Service and Product deliverables Perform client interviews on analysis and interpretation of data, as necessary Expand and identify current and new business projects by strengthening client relationships Engage in Consulting Services management such as tools, methodologies, people development and proposals Develop and review staff performance such as mentoring and recruiting Professional Services staff Master and maintain knowledge of customer’s business, competition, and latest industry news and trends. Convey knowledge to executive management team to assist in the development of new Service Products Determine resource and training requirements for staff Ability to provide strategic guidance and improvements upon key consulting concepts, including: Gross Margin Logistics Resourcing Effort vs. Duration in work estimates Fixed-bid, T&M / T&E Read and interpret Statements of Work (“SoW”s) Ability to develop and maintain core consulting standards and concepts Provide strategic guidance and improvements for advanced sales and consulting skills, including: Solution Selling / Sales Processes Budget cycle Socializing with customer management Strong network to build solution teams across various focus areas Strong focus on profitability, resourcing, and engagement modeling    QUALIFICATIONS & REQUIREMENTS A Bachelor’s degree in Business, Marketing, Information Systems or related 7+ years’ experience as a Professional / Managed Services Consultant or experience with a Strategic consultancy firm Experience working in a fast-paced, high growth software company and driving organizations forward through business and process transformation Ability to respond to changing environments and to challenge, improve and develop existing practices Proven ability to manage revenue and profitability, with aptitude in decision-making and problem solving Extroverted and energized by spending time with consultants, peers, and customers Proven Intermediate or Advanced industry and vertical knowledge Ability to hold C-level discussions about business value, ROI, CapEx vs. OpEx, YOY Spend, etc. Proven ability to develop consultants who can design and execute large-scale business solutions Passionate about Professional and Consulting Services Willingness to roll up your sleeves Ability to self-educate including read, analyze, interpret and write general business documents, technical procedures and customer reference materials Familiarity with Salesforce, Jira, ZenDesk, SharePoint and Smartsheets are all a plus Strong communication, presentation, project management, negotiation, risk management, problem solving, analytical and interpersonal skills Must be process orientated Excellent instincts and ability to interface at a senior level with ease Excellent communication, interpersonal skills, and eloquent writing skills Strong organizational skills and an ability to multitask Willing and able to travel 20%. Ability to travel by air and rental car is required. Must possess a valid driver’s license

POSITION SUMMARY As a Quality Assurance Engineer, you will be responsible for ensuring we deliver a defect free product to our customers. Our goal is to continue the high level of customer satisfaction that has been developed and maintained over the last several years.   ESSENTIAL JOB FUNCTIONS   Duties and Responsibilities: Develop and execute test scenarios Optimize test coverage and evaluate test results Continuously look for ways to improve testing coverage and testing efficiency Reproduce and document defects, assesses impact to customer Engage with fellow QA team members to achieve product delivery goals Other duties as assigned   Education and Training: Bachelor's degree or equivalent level of experience in computer science/information technology or business studies At least two years’ experience in software testing Experience with multiple product release cycles Experience with QA testing tools and defect tracking systems Exposure to Agile and Waterfall methodologies Proficient in creating basic SQL queries for test validation Good knowledge of how the product should behave across many major functional areas   Skills and Abilities: Proficient in problem solving while keeping in mind multiple scenarios Able to clearly engage in communication around functionality and product issues Take pride and ownership in his/her work every day Enthusiastic about learning, innovating, and contributing to team goals Able to work in cooperation with fellow quality engineers, software developers and product owners to develop modern, scalable, business solutions serving our customers

POSITION SUMMARY As a Customer & Application Support Associate, you will regularly interact with customers and provide daily technical support to ARCOS customers, post implementation.   ESSENTIAL JOB FUNCTIONS Act as the customer service front line by being “first responders” to customer calls and cases. Manage and assign tickets from queue. Provide consistent feedback, both verbal and written, to customers in a timely fashion while answering customer’s questions and/or concerns on the ARCOS software. Assists with configuration validation as assigned. Troubleshooting and problem solve a wide range of issues, on a large proprietary software system. Draft and update help documents for customer as requested and as product updates are released. Facilitate and coordinate conference calls and webinars for customers as a means to demonstrate features, as needed. Perform detailed issue analysis on cases submitted online and by phone to the ARCOS Support Center. Host web-based presentations to educate customers about enhancements and product opportunities Write reports, training materials and procedure manuals as needed. Support Professional Services Team on existing change order cases, as needed. Perform manual testing on new and existing features, as the need arises. Participate in support on call rotation. Other duties as assigned   QUALIFICATIONS & REQUIREMENTS Required Talents: Achiever: Self-Motivation and strong attention to detail. Organization skills as well as the ability to meet deadlines and follow instructions. Competence: An internal drive to master the ARCOS application and become a subject matter expert Service: A strong desire to deliver exceptional service and quickly identify or resolve inquiries/issues to ensure customer satisfaction Responsibility: Drive to take responsibility and ownership for your work. Ability to properly manage expectations. Strategic Thinking: Natural curiosity and to sort through a problem and find the best outcome solution. Problem Solving: Ability to think things through with incomplete data Empathy: Ability to understand and relate to customer’s feelings and emotions. Activator: An impatience to move others to action Communicator: Desire and skill to convey detailed information verbally and written to internally and external customers. Ability to communicate technical information to a non-technical audience.   Education & Experience 2-4 years’ experience in a business to business client support role. Associates Degree in an engineering and/or technical discipline or equivalent experience in a business to business client support role. A general understanding of the software development process, is a plus but not required. Knowledge of SQL, is a plus. Excellent typing skills, strong grammar and spelling abilities.   Required Applications Complete competency with MS Windows and Office. Knowledge of common browsers (e.g. Internet Explorer, Chrome, Safari, Mozilla Firefox). Web-based products such as Salesforce is a plus, but not required.

POSITION SUMMARY The Software Engineer is responsible for programming and software development tasks to support and enhance the ARCOS SaaS application, working independently or on a team, and serving as a leader and key technical resource within the department.  The Engineer will work on multiple projects, providing timely updates to Engineering management on a regular basis.  ESSENTIAL JOB FUNCTIONS   Duties and Responsibilities Responsible for the technical design and performance of Software Development, utilizing the design principles of the software application. Responsible for the programming, coding, development and maintenance of application systems. Serve as a lead on the development team that sets the technical direction and assists the company in focusing on the roadmap. Be a driving force in the development of new product development.   Responsible for the planning, administration and management of all software development activities. Consulting for the deployment and real-time performance and monitoring of the applications software and associated systems. Responsible for conducting design reviews, code walkthroughs, code documentation and design specifications. Technical leader for the design and development of customer change requests and the software product roadmap. This includes liaising with third-party application vendors as appropriate. Providing leadership and sense of urgency to the product development team to maximize the effectiveness of the software development cycle. All other duties and responsibilities as assigned.   Desired Skills & Experience Bachelor’s degree in Computer Science, Informatics, Engineering, or the equivalent knowledge and experience. Experience in HTML5 and CSS desired. Experience in Webforms is desired. Experience in Javascript desired. Experience in modern Javascript frameworks: AngluarJS, JQuery Demonstrated experience in understanding user experience and design principles. Demonstrated experience with responsive design for multiple form factors. Basic experience with AJAX and asynchronous calls. Basic experience scripting and working in Microsoft or Unix environments. Basic experience with code versioning tools required such as GIT or Subversion. Basic experience in .NET web application development utilizing c# desired. Basic experience with MSSQL databases desired.  

POSITION SUMMARY The Principal Engineer position will be engaged on tasks spanning all aspects of software development lifecycle to meet the needs of our customers, company, and the market. The Principal Engineer position includes all activities during the development life cycle, while meeting the design guidelines, quality standards and customer’s expectations. Additionally, the Principal Engineer should have strong communications skills and foster close relationship with executives, product managers and developers to achieve the best mobile experiences, combine engineering excellence, create immersive UX, and secure backend services. Duties and Responsibilities: Develops software for a product that meets the needs of company customers and strategy. Ensures software written is deemed readable, maintainable and efficient by co-workers in the development team. Work with PM and senior management to break down high-level product vision to manageable pieces for development execution. Research new technologies and make sound technology recommendations appropriate for the business needs. Iterate with PM, UX designer to rapidly prototype as needed. Lead, Design and implement critical components of the software throughout the stack. Provide technical guidance and mentorship to engineers, designers, and developers. Contribute ideas for continually improving the team’s productivity, job enjoyment, code quality and engineering excellence. Represent the team internally and externally on technical front. All other duties and responsibilities as assigned.    Desired Education, Skills & Experience: Bachelor’s degree in Computer Science, Mathematics or Electrical Engineering, or the equivalent knowledge and experience, is required. Experienced with multiple SDLCs such as agile or water fall. Detail and results oriented with a decisive approach to work required to ensure the deliverables are met on time with multiple assignments. Experienced user building and maintaining of high scale databases and cloud computing platforms. Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis. Helps determine technology platform choices, including assessment/estimates for new features, product requirements, evaluation of 3rd party components. Proven ability to communicate effectively with management. Excellent written and verbal communication skills. Good general knowledge of Internet technology and software development lifecycle, including current industry trends and their application. Passionate about software development. Self-starter and can always work under pressure. Sound judgement in connecting business need with technology choices. 10+ years of experience in commercial software development, in cloud environment, mostly as a leading engineer. Deep experience in both backend and frontend design and implementation. Experience supporting continuous integration tools such as Jenkins, Travis, RunDeck, AWS CodePipeline. Experience delivering software across various platforms, Web, Desktop, Android, iOS, Cordova, or Xamarin. Proficient in mainstream development tools and processes. Strong knowledge in many of these areas: AWS services EC2, S3, AWS Securities etc. Fully understand the services lifecycle management and API interface. Proficient with Oracle, PostgreSQL, C, C++, Java, J2EE, JBoss, HTML, JavaScript, Web services, SOAP, XML, ASP, JSP, Linux, AJAX, J2SE, Apache, stack, and other technologies needed as platform scales. Deep knowledge on modernization techniques for legacy software. Knowledge of various front-end development tools including HTML5, ECMA6, CSS, SASS. As well as knowledge of various JavaScript frameworks such as AngularJS, ReactJS, BackboneJS, jQuery. Deep knowledge on architecture design for modern high performance & concurrent, high throughput react programming, traffic balancing & transaction management.