ARCOS

This position will establish and lead all revenue generating professional services. The Director of Consulting Services will work closely with Sales, Marketing, Services and Support teams to ensure ARCOS achieves project delivery, utilization and customer satisfaction goals.   ESSENTIAL JOB FUNCTIONS This is intended as an outline of the essential functions of the position. Actual metrics that measure job performance may be set forth in separate performance management documentation.   Establish and lead Consulting Service function, within the ARCOS Professional Services organization, including sharing Bookings Quota with the Sales team Overall responsibility and accountability of Consulting Services, including Quota Bookings, revenue and profit margins Lead improved “productization” of existing Services offerings and introduce new Services offerings in collaboration with Sales, Marketing, Services and Support Develop new Consulting Service solutions for...

POSITION SUMMARY The Principal Engineer position will be engaged on tasks spanning all aspects of software development lifecycle to meet the needs of our customers, company, and the market. The Principal Engineer position includes all activities during the development life cycle, while meeting the design guidelines, quality standards and customer’s expectations. Additionally, the Principal Engineer should have strong communications skills and foster close relationship with executives, product managers and developers to achieve the best mobile experiences, combine engineering excellence, create immersive UX, and secure backend services. Duties and Responsibilities: Develops software for a product that meets the needs of company customers and strategy. Ensures software written is deemed readable, maintainable and efficient by co-workers in the development team. Work with PM and senior management to break down high-level product vision to manageable pieces for...

POSITION SUMMARY The Software Engineer is responsible for programming and software development tasks to support and enhance the ARCOS SaaS application, working independently or on a team, and serving as a leader and key technical resource within the department.  The Engineer will work on multiple projects, providing timely updates to Engineering management on a regular basis.  ESSENTIAL JOB FUNCTIONS   Duties and Responsibilities Responsible for the technical design and performance of Software Development, utilizing the design principles of the software application. Responsible for the programming, coding, development and maintenance of application systems. Serve as a lead on the development team that sets the technical direction and assists the company in focusing on the roadmap. Be a driving force in the development of new product development.   Responsible for the planning, administration and management of all software development activities....

POSITION SUMMARY As a Customer & Application Support Associate, you will regularly interact with customers and provide daily technical support to ARCOS customers, post implementation.   ESSENTIAL JOB FUNCTIONS Act as the customer service front line by being “first responders” to customer calls and cases. Manage and assign tickets from queue. Provide consistent feedback, both verbal and written, to customers in a timely fashion while answering customer’s questions and/or concerns on the ARCOS software. Assists with configuration validation as assigned. Troubleshooting and problem solve a wide range of issues, on a large proprietary software system. Draft and update help documents for customer as requested and as product updates are released. Facilitate and coordinate conference calls and webinars for customers as a means to demonstrate features, as needed. Perform detailed issue analysis on cases submitted online and by phone to the ARCOS Support...

POSITION SUMMARY As a Quality Assurance Engineer, you will be responsible for ensuring we deliver a defect free product to our customers. Our goal is to continue the high level of customer satisfaction that has been developed and maintained over the last several years.   ESSENTIAL JOB FUNCTIONS   Duties and Responsibilities: Develop and execute test scenarios Optimize test coverage and evaluate test results Continuously look for ways to improve testing coverage and testing efficiency Reproduce and document defects, assesses impact to customer Engage with fellow QA team members to achieve product delivery goals Other duties as assigned   Education and Training: Bachelor's degree or equivalent level of experience in computer science/information technology or business studies At least two years’ experience in software testing Experience with multiple product release cycles Experience with QA testing tools and defect tracking systems Exposure...