JOB SUMMARY
The Account Manager directly oversees a Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
DUTIES AND RESPONSIBILITIES
Financial and Business Systems Management
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
Demonstrates the ability to improve the financial performance and profitability of the account
Understands the contractual agreement and recognizes ways to maximize opportunities
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
Ensures that forecasts, payroll and accounting reports are on time and accurate
Effectively utilizes standardized business systems as developed by Towne Park and...