2 jobs found in Cleveland

The Ohio Industrial Commission (OIC) Office of Information Technology is seeking a talented Business Process Analyst to document procedures and optimize workflows. The ideal candidate must be able to analyze current processes, develop improvement strategies, and suggest solutions while demonstrating strong problem-solving, analytical, and communication skills. Creates & coordinates technical documentation preparation & distribution for processes, projects & procedures (e.g., gathers & analyzes information needs & functional requirements from stakeholders, business owners, customers & management for implementation of information technology solutions, analyzes user needs & existing functions to determine business requirements, screen & interface design, use cases & the like). Provides ongoing & consistent system maintenance & evaluation. Delivers various project artifacts; analyzes business requirements using interviews,...

The Ohio Industrial Commission (OIC), Cleveland Regional office, is seeking an onsite individual with professional customer service skills. The selected individual must demonstrate knowledge of customer service skills and the ability to learn transcription software.  What You'll Do: Under general supervision, requires thorough knowledge of Industrial Commission (IC) policies and procedures to respond to telephone, electronic and in-person inquiries from internal and external customers (injured workers, employers, representatives, general public, IC / BWC staff and other state agencies, etc.) regarding claims processing procedures and claim / hearing status.  Greets visitors, checks in customers for hearing and refers to the BWC or Ombuds. Utilizes the ORC, OAC, IC rules, resolutions, and procedures located on iConnect to respond to inquiries efficiently and accurately. Utilizes computer applications (CAS, ECM, Case Manager, ICON, BWC applications) for...