12 Hospitality-Hotel jobs

Summary Plan, prep, set up and provide quality service in all areas of kitchen production to include, but not limited to, all menu items supplied by outlet kitchen. All mise en place completed to satisfaction of Executive Chef. Employee will be able to follow established recipes and plating guide provided to exact specification. Organize and maintain their station and equipment in a neat and orderly fashion to meet the Chef’s expectations. Maintain and contribute to a positive work environment. Responsibilities Maintains Kitchen staffing levels so as to provide for optimal performance of all duties Represents Chef in his/her absence Administers and ensures adherence to departmental guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of food production activities, to include labor management, inventory control, use of product and adherence to all sanitation requirements Supervises/performs kitchen opening and closing operations Supervises food handlers in the preparation and production of all hot and cold food items Orders raw food ingredients necessary to prepare all items on the menu for area of responsibility Ensures that all raw food ingredients are received and stored in the proper manner Oversees all aspects of food preparation and production, ensures that standardized recipes, plating and presentation guides, portion control and garnish requirements are adhered to at all times Organizes/assists food handlers in the performance of their duties as needed to ensure standards for timely preparation/service of food cooked to order are met Monitors all food preparation, production, holding and storage operations to ensure adherence to all Food Service Sanitation standards Performs frequent inspections of all preparation and cooking equipment to ensure that they are kept clean, sanitary and in perfect operating order Reports all equipment maintenance needs to engineering Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Hotel standards Follows New Hire Training in accordance with hotel policy Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes Attends required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel Communicates daily with department employees to obtain/provide current information regarding daily activities/functions and upcoming events Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Conducts meeting with department employees as required, to communicate effectively with all beverage department personnel to ensure that they are kept current on pertinent hotel information and activities Other duties as assigned Skills and Knowledge Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Remains current with hotel information and changes Complies with hotel uniform and grooming standards Education and Experience ACF certification as "Sous Chef" or culinary degree from recognized culinary institute or equivalent experience Three to five years experience in quality food production, in a hotel or freestanding restaurant One plus years Supervisory experience in quality food production, in a hotel or freestanding restaurant Excellent culinary skills and knowledge of food productions techniques Thorough knowledge and understanding of kitchen equipment use and operation Physical Requirements Ability to bend, stoop, stand, lift 35 pounds and push carts weighing up to 200 pounds Outstanding management, organizational, communication and leadership skills Ability to speak, read and write English Ability to work flexible schedule to include weekends and holidays Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.  

Summary The position of Lobby Concierge is unique and challenging. While providing service to guests, the Concierge is also providing a very important function for our fellow employees and the local area. A Concierge assumes nothing from the guests, promises them nothing, but gives his/her all and never says No! Inherent in every question, there is an answer. His/her job is to find it in the most efficient and pleasant way possible. Responsibilities Responsible for creating an atmosphere around his/her desk that welcomes people. Communicate with other people, satisfy a tremendous need for personal service and develop a true sense of community for him/her in the local area. Follow and support Mission Statement and Core Values. Knowledge and Skills Ability to multi-task: using telephones and computers while interacting with guests Quick thinking ability to give clear, concise recommendations and directions (walking, driving and verbal), Knowledge to refer/recommend a wide variety of activities and services as well as information on the local Charleston area and all of its many facets. Education and Experience A College Degree with emphasis on Hospitality or Travel and Tourism is preferred but not required. Physical Requirements Lifting up to 40 pounds (boxes/luggage/golf clubs). 90% of shift includes standing, walking or bending. Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.  

Summary Provides total operational, and financial leadership of La Pâtisserie and In-Room Dining and maintains all applicable standards set forth at Hotel Bennett.   Essential Job Functions It is the La Pâtisserie and In-Room Dining Manager’s responsibility to meet the financial targets by executing and enhancing the guest experience, increasing staff knowledge, and managing all costs as defined by the budget Knowledgeable about food & beverage trends and specifically with regards to cafés and hotel/resort in-room dining departments Maintains outlet staffing levels to provide for optimal performance commensurate to volume Ensures adherence to departmental and Hotel guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of La Pâtisserie and In-Room Dining to include labor management, supervision of all aspects of service, inventory control Participates in the evaluation of food & beverage product, front-of-the-house employee performance, and development of product consistent with our market position Participates in creating the financial objectives of La Pâtisserie and In-Room Dining on an annual basis through the budget process and direct engagement in monthly forecasting process. Personally supervises La Pâtisserie and In-Room Dining to ensure quality production/delivery of product/service exudes world-class hospitality Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Reviews daily payroll report, controls daily labor costs by flexing staffing levels in accordance with business volume Communicates daily with Chef in charge, providing current information on expected business levels Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel at non-management levels Invests in training curriculum to elevate the three pillars of business success: people, product and profit Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required Food and Beverage meetings to keep abreast of in-house activities and upcoming events Host departmental meetings as required to communicate effectively with all personnel to ensure that they are kept current on pertinent hotel information and activities Support other departments as may be necessary for a successful operation of Hotel Bennett.   Education/Experience Bachelor’s degree or equivalent experience. 3 years’ experience in a quality driven café/ in-room dining leadership position or a combination of both departments preferred. In-room dining service experience highly desirable. Experience with established luxury operators such as Mandarin Oriental, Peninsula, Four Seasons, Ritz-Carlton preferred. Experience with high-end food & beverage retail spaces preferred. High level of creative and functional thought process with workflow required. High level of work area organization required. Excellent command of Word, Excel, PowerPoint required. Payroll Programs preferred. Pleasant and positive personality and the ability to communicate with senior executives. Strong customer service orientation and skills. Strong technical & organizational skills.   Physical Requirements Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F). • Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to lift trays of food, food items, bags, cases weighing up to 30 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Requires manual dexterity to use and operate all necessary equipment. • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. • Must be able to change activity frequently and cope with interruptions. Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.  

Summary Provides total operational, and financial leadership of Lobby Bar & Camellias Lounge and maintains all applicable standards set forth at Hotel Bennett.   Essential Job Functions It is the Bar & Lounge Manager’s responsibility to meet the financial targets by executing and enhancing the guest experience, increasing staff knowledge, and managing all costs as defined by the budget Knowledgeable about the beverage trends and specifically with regards to champagnes and cocktails. Maintains bar and lounge staffing levels to provide for optimal performance commensurate to volume Ensures adherence to departmental and Hotel guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of Gabrielle Bar and Camellias Lounge to include labor management, supervision of all aspects of service, inventory control Participates in the evaluation of food & beverage product, front-of-the-house employee performance, and development of product consistent with our market position Participates in creating the financial objectives of Gabrielle Bar and Camellias Lounge on an annual basis through the budget process and direct engagement in monthly forecasting process. Personally supervises Gabrielle Bar and Camellias Lounge to ensure quality production/delivery of product/service exudes world-class hospitality Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Reviews daily payroll report, controls daily labor costs by flexing staffing levels in accordance with business volume Communicates daily with Chef in charge, providing current information on expected business levels Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel at non-management levels Invests in training curriculum to elevate the three pillars of business success: people, product and profit Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required Food and Beverage meetings to keep abreast of in-house activities and upcoming events Host departmental meetings as required to communicate effectively with all personnel to ensure that they are kept current on pertinent hotel information and activities Support other departments as may be necessary for a successful operation of Hotel Bennett.   Education/Experience Bachelor’s degree or equivalent experience. 3 years’ experience in a quality driven bar/lounge/beverage leadership position preferred. Champagne, caviar, and wine knowledge highly desirable. Experience with established luxury operators such as Mandarin Oriental, Peninsula, Four Seasons, Ritz-Carlton preferred. Experience with high-end private events and social gatherings preferred. High level of creative and functional thought process with workflow required. High level of work area organization required. Excellent command of Word, Excel, PowerPoint required. Payroll Programs preferred. Pleasant and positive personality and the ability to communicate with senior executives. Strong customer service orientation and skills. Strong technical & organizational skills.   Physical Requirements Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F). • Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to lift trays of food, food items, bags, cases weighing up to 30 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Requires manual dexterity to use and operate all necessary equipment. • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. • Must be able to change activity frequently and cope with interruptions. Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.  

Summary Provides total operational, and financial leadership of Banquets service department and maintains all applicable standards set forth at Hotel Bennett.   Essential Job Functions Supervise and direct the Banquet ladies & gentlemen including captains, servers, lead housemen, and housemen. Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. Walk-through and supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality. Review all written communication, i.e., resumes, daily/weekly, distribution packets, change logs, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Responsible for maintaining a strong client relationship and ensuring that all meetings specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Convention Service/Catering Sales Manager as it applies to the clients. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation. Responsible for the development and implementation of a training plan to ensure a high-quality presentation and level of customer service within the banquet service/function service staffs. Manage, in conjunction with the Stewarding department, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services. Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests. Maintain a high level of service by constantly training and coaching all direct reports and staff. Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery. Develop and implement weekly checklist for function rooms to improve and maintain condition of the meeting rooms. Ensure that rooms are setup and service delivery is carried out in accordance with the guest’s expectations and BEO. Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate within the banquet department. Develop standards of productivity for food & beverage personnel within the department. Proper departmental communication is maintained through Daily Stand-ups, weekly departmental meetings and other communication tools. Communicate with all F&B areas regarding upcoming programs and groups, special needs, and any additional assistance that may be needed. Implement effective cost controls for labor, beverage, and other operating costs. Assist with developing annual budget, maintaining proper monthly/period forecast and justify period end results to Executive Management. Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment. Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department. Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. Ensure that rooms are setup and service delivery is carried out in accordance with the guest’s expectations and BEO. Ensure the security and proper storage of equipment. Ensure that equipment is prepared for the following days’ work.  Ensure that equipment is in proper operations conditions and is cleaned daily Respond to any task assigned by Executive Management Team Responsible for collection of payment for banquet events and requisition of daily functions and billing. Support other departments as may be necessary for a successful operation of Hotel Bennett.   Education/Experience Bachelor’s degree or equivalent experience. 3 years’ experience in a quality driven Banquet leadership position preferred. Experience with established luxury operators such as Mandarin Oriental, Peninsula, Four Seasons, Ritz-Carlton preferred. Experience with high-end social function, elaborate weddings, and curated meetings preferred. High level of creative and functional thought process with workflow required. High level of work area organization required. Excellent command of Word, Excel, PowerPoint required. Payroll Programs preferred. Pleasant and positive personality and the ability to communicate with senior executives. Strong customer service orientation and skills. Some knowledge of Audio Visual needed. Strong technical & organizational skills.   Physical Requirements Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F). • Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for much of the work day and possibly for 8 hours or more. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to lift trays of food, food items, bags, cases weighing up to 30 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Requires manual dexterity to use and operate all necessary equipment. • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. • Must be able to change activity frequently and cope with interruptions. Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.  

As the On-call Concierge, you will create a positive experience by providing outstanding customer service to guests, residents clients and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.  This is an "On-call" Concierge position. Shifts and Locations may vary. We're looking for customer service oriented individuals who are flexible and are actively looking for flexibility. We're ideally looking for folks who are in the DC metro area, that are available to pick up shifts on a need-by-need basis at least 4-5 days per week. Shifts vary from 7am-3pm, 3pm-11pm and 11pm-7am. Pay-rate is non-negotiable $13.25/hr. This is a great way to get your foot in the door. We actively promote from within!    Responsibilities: Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards Adhere to the CCI Standard Operating Procedures Ensuring the lobby, entry ways, and front desk is clean and organized at all times General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc. Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc. Answering the telephone, providing information, forwarding calls and taking messages when necessary Routinely inspect community amenity areas for trash, cleanliness, and lighting Signing for deliveries and packages and tracking on the community Package Log Distributing and assisting residents with packages Accepting service requests from residents and logging appropriately Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards When necessary, issuing keys to residents or other associates. Monitoring visitor parking areas and issuing parking passes (if applicable) Receive and distribute dry cleaning to residents (if applicable) Track, monitor and inspect amenity areas when rented by residents Handle noise complaints presented by residents after normal leasing office business hours Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention Other tasks as assigned by supervisor Qualifications: To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.   Education High School Graduate, Bachelor’s Degree preferred.   Professional Experience 3+ years’ experience in Hospitality/Customer Service or related field preferred.   Skills Ability to read, analyze and interpret all forms of information Excellent written and verbal communication skills Ability to accept and learn from constructive criticism Must be well organized Must be detail oriented Must be team oriented but able to work independently on occasion Must demonstrate tact and diplomacy Ability to prioritize tasks Ability to multi-task Must be efficient Must possess strong analytical and problem solving skills Ability to follow oral and written instructions Computer skills: Proficient Computer Knowledge required Microsoft Office Suite 2013 and above Building Link/Key Link knowledge is a plus Dress Code: (Polished, pressed, clean cut) Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

As the On-call Concierge, you will create a positive experience by providing outstanding customer service to guests, tenants, clients and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from tenants. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from tenants.  This is an "On-call" Concierge position. Shifts and Locations may vary. We're looking for customer service oriented individuals who are flexible and are actively looking for flexibility. We're ideally looking for folks who are in the DC metro area, that are available to pick up shifts on a need-by-need basis at least 3 days per week. Most shifts are 7am-3pm, 8am-4pm, 9am-6pm in Downtown DC. Pay rate is non-negotiable at $13.25 per hour.    Responsibilities: Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards Adhere to the CCI Standard Operating Procedures Ensuring the lobby, entry ways, and front desk is clean and organized at all times General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc. Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc. Answering the telephone, providing information, forwarding calls and taking messages when necessary Routinely inspect community amenity areas for trash, cleanliness, and lighting Signing for deliveries and packages and tracking on the community Package Log Distributing and assisting residents with packages Accepting service requests from residents and logging appropriately Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards When necessary, issuing keys to residents or other associates. Monitoring visitor parking areas and issuing parking passes (if applicable) Receive and distribute dry cleaning to residents (if applicable) Track, monitor and inspect amenity areas when rented by residents Handle noise complaints presented by residents after normal leasing office business hours Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention Other tasks as assigned by supervisor Qualifications: To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.   Education High School Graduate, Bachelor’s Degree preferred.   Professional Experience 3+ years’ experience in Hospitality/Customer Service or related field preferred.   Skills Ability to read, analyze and interpret all forms of information Excellent written and verbal communication skills Ability to accept and learn from constructive criticism Must be well organized Must be detail oriented Must be team oriented but able to work independently on occasion Must demonstrate tact and diplomacy Ability to prioritize tasks Ability to multi-task Must be efficient Must possess strong analytical and problem solving skills Ability to follow oral and written instructions Computer skills: Proficient Computer Knowledge required Microsoft Office Suite 2013 and above Building Link/Key Link knowledge is a plus Dress Code: (Polished, pressed, clean cut) Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.   Responsibilities: Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards Adhere to the CCI Standard Operating Procedures Ensuring the lobby, entry ways, and front desk is clean and organized at all times General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc. Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc. Answering the telephone, providing information, forwarding calls and taking messages when necessary Routinely inspect community amenity areas for trash, cleanliness, and lighting Signing for deliveries and packages and tracking on the community Package Log Distributing and assisting residents with packages Accepting service requests from residents and logging appropriately Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards When necessary, issuing keys to residents or other associates. Monitoring visitor parking areas and issuing parking passes (if applicable) Receive and distribute dry cleaning to residents (if applicable) Track, monitor and inspect amenity areas when rented by residents Handle noise complaints presented by residents after normal leasing office business hours Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention Other tasks as assigned by supervisor Qualifications: To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.   Education High School Graduate, Bachelor’s Degree preferred.   Professional Experience 3+ years’ experience in Hospitality/Customer Service or related field preferred.   Skills Ability to read, analyze and interpret all forms of information Excellent written and verbal communication skills Ability to accept and learn from constructive criticism Must be well organized Must be detail oriented Must be team oriented but able to work independently on occasion Must demonstrate tact and diplomacy Ability to prioritize tasks Ability to multi-task Must be efficient Must possess strong analytical and problem solving skills Ability to follow oral and written instructions Computer skills: Proficient Computer Knowledge required Microsoft Office Suite 2013 and above Building Link/Key Link knowledge is a plus Dress Code: (Polished, pressed, clean cut) Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

The Account Manager directly oversees a Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients’ staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails  QUALIFICATIONS Associate’s degree and a minimum of two (2) years of related experience and/or training;   OR   equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver’s license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a drug screen

JOB SUMMARY The Account Manager directly oversees a Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients’ staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails QUALIFICATIONS Associate’s degree and a minimum of two (2) years of related experience and/or training;   OR   equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver’s license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a drug screen

JOB SUMMARY The Account Manager directly oversees a Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients’ staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails  QUALIFICATIONS Associate’s degree and a minimum of two (2) years of related experience and/or training;   OR   equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver’s license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a drug screen

JOB SUMMARY The Account Manager directly oversees a Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients’ staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client’s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails QUALIFICATIONS Associate’s degree and a minimum of two (2) years of related experience and/or training;   OR   equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver’s license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a drug screen