Are you driven, a go-getter? Are you a relationship builder who loves talking to new people? Are you curious about all aspects of business? Do you love solving complex problems in a fast pace environment and going to any lengths necessary to help our customers and your teammates succeed? BluWave is an innovative, nimble, and rapidly growing organization with a unique business model serving a large unmet need within the Private Equity industry. We're looking for proactive, sharp, and self-motivated individuals for our Research Associate position who can work efficiently either by themselves or while collaborating with their team without letting important details slip through the cracks.
At BluWave , you’ll be intimately learning how businesses are built and developed. Your role will actively support clients’ key value creation initiatives. Most people don’t get this type of exposure until they get an MBA.
In short, we're like an innovative and white glove Angie's List for private equity and VC firms and their portfolio companies, connecting them with excellent solution providers, like consulting firms, marketing agencies, and other expert advisors.
Key responsibilities will include:
Effectively and professionally interact with senior level private equity / venture capital investors and portfolio company executives to understand business challenges and explore the best ways to tackle them in a results-oriented environment
Spend a large portion of the day interacting with clients and solution providers, leading multiple projects at any given point in time
Perform original research to map networks and identify third party resources to help our clients assess opportunities to build and grow their companies
Communicate effectively and efficiently over the phone and through email without missing important details and under tight deadlines
As with any fast growth start-up, you will need to be flexible and happy taking on other responsibilities as needed as part of our collaborative team with a shared mission
Key characteristics:
A good person who loves to win and believes in “we” more than “me”
Self-motivated with strong ability to work both in teams and alone to get jobs done on time
A keen ability to ask questions, explore, and understand a wide variety of business challenges
Extremely well-organized, detail-oriented, and highly comfortable with multitasking
A natural ability to use existing and form new professional networks, build fast rapport over phone/email, and assess the quality and skill of third parties
Amazing verbal and written communication skills
Basic qualifications:
4-year undergraduate degree from a top University
1-4 years of professional work experience with a leading operational effectiveness or management strategy consulting firm; experience serving private equity firms and their portfolio companies is a strong plus
Strong experience performing internet research, utilizing databases such as Pitchbook and CRM systems, and using community networks in dynamic start-up environments is desirable
We prefer that you live here in Nashville currently, but we're open to talking if you're interested in relocating here
Future Opportunities for Growth:
As BluWave grows, numerous opportunities for additional responsibilities and advancement will present themselves to talented, ambitious, team-oriented individuals who have proven themselves in the Research Associate role.
Please include your resume and a message to let us know why you would be a good fit for this position.
BluWave , LP is proud to be an equal opportunity employer that is committed to inclusion and diversity.
More information at bluwave.net .
Aug 23, 2019
Full time
Are you driven, a go-getter? Are you a relationship builder who loves talking to new people? Are you curious about all aspects of business? Do you love solving complex problems in a fast pace environment and going to any lengths necessary to help our customers and your teammates succeed? BluWave is an innovative, nimble, and rapidly growing organization with a unique business model serving a large unmet need within the Private Equity industry. We're looking for proactive, sharp, and self-motivated individuals for our Research Associate position who can work efficiently either by themselves or while collaborating with their team without letting important details slip through the cracks.
At BluWave , you’ll be intimately learning how businesses are built and developed. Your role will actively support clients’ key value creation initiatives. Most people don’t get this type of exposure until they get an MBA.
In short, we're like an innovative and white glove Angie's List for private equity and VC firms and their portfolio companies, connecting them with excellent solution providers, like consulting firms, marketing agencies, and other expert advisors.
Key responsibilities will include:
Effectively and professionally interact with senior level private equity / venture capital investors and portfolio company executives to understand business challenges and explore the best ways to tackle them in a results-oriented environment
Spend a large portion of the day interacting with clients and solution providers, leading multiple projects at any given point in time
Perform original research to map networks and identify third party resources to help our clients assess opportunities to build and grow their companies
Communicate effectively and efficiently over the phone and through email without missing important details and under tight deadlines
As with any fast growth start-up, you will need to be flexible and happy taking on other responsibilities as needed as part of our collaborative team with a shared mission
Key characteristics:
A good person who loves to win and believes in “we” more than “me”
Self-motivated with strong ability to work both in teams and alone to get jobs done on time
A keen ability to ask questions, explore, and understand a wide variety of business challenges
Extremely well-organized, detail-oriented, and highly comfortable with multitasking
A natural ability to use existing and form new professional networks, build fast rapport over phone/email, and assess the quality and skill of third parties
Amazing verbal and written communication skills
Basic qualifications:
4-year undergraduate degree from a top University
1-4 years of professional work experience with a leading operational effectiveness or management strategy consulting firm; experience serving private equity firms and their portfolio companies is a strong plus
Strong experience performing internet research, utilizing databases such as Pitchbook and CRM systems, and using community networks in dynamic start-up environments is desirable
We prefer that you live here in Nashville currently, but we're open to talking if you're interested in relocating here
Future Opportunities for Growth:
As BluWave grows, numerous opportunities for additional responsibilities and advancement will present themselves to talented, ambitious, team-oriented individuals who have proven themselves in the Research Associate role.
Please include your resume and a message to let us know why you would be a good fit for this position.
BluWave , LP is proud to be an equal opportunity employer that is committed to inclusion and diversity.
More information at bluwave.net .
**Ask about our $6,000 sign-on/retention payment and $4,000 relocation assistance**
Program Overview:
Since 1999, YVLifeSet has helped more than 8,000 young people aging out of state custody or other care arrangements successfully transition to independence. Participation in the YVLifeSet program is voluntary. Specially trained YVLifeSet specialists meet with YVLifeSet participants at least once a week-and more often when needed-in community settings, including their homes, at school or on the job, at a doctor's office or wherever is most convenient for the young person. Specialists are available 24/7 to help the young adult. Young people typically participate in the program for 6 to 12 months, based on individual needs.
As a YVLifeSet Specialist, one provides individual counseling and case management services to clients in the home and community setting to assist clients with transitioning to adulthood, specifically obtaining and maintaining safe and suitable housing, continuing their education, learning independent living skills, obtaining and maintaining employment, building a support system and remaining free from legal involvement. Position Overview:
Carry a caseload of 8-10 young adults.
Provide individuals therapeutic treatment interventions for assigned caseloads and provide case management.
Conduct individual/cognitive interventions with the primary objective being to teach the young adults to think for him or herself. A specialist provides individual cognitive behavioral therapy to client as needed.
Meet with client a minimum of one time per week, increasing and decreasing as directed by supervisor on the basis of clinical need.
Conduct on-going assessment of the clients' needs from a strength focused, solution based perspective.
Maintain a flexible schedule that is convenient for the client in order to meet clients' needs.
Monitor the quality of all services performed for the client by outside agencies, coordinating services with the treatment plan and teaching the young adult to attain and monitor series after treatment is completed.
Provide on-call crisis support to the client M-F 24hrs/day, On-Call weekend rotations
If clinical licensure hours are needed (LPC, LCSW, etc), this position qualifies for gaining those as you work with young people.
Additional Information:
Schedule is flexible and non-traditional; based around the availability of youth and families served. Applicants must have a valid driver’s license, a personal vehicle to use for work purposes and auto insurance. Community Based staff will be reimbursed for applicable mileage
Requirements:
A Master's degree in a social services discipline is preferred A Bachelor's degree in a social services discipline is required Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.
One year of related experience in counseling and/or case management is required Strong organizational skills and attention to detail Excellent written, verbal, and oral skills Ability to manage multiple priorities simultaneously Basic computer knowledge Ability to maintain a flexible schedule At least 6 months of mental health experience is preferred.
Experience growth and development through our continuous training as well as tuition and licensure reimbursement or pursue opportunities to advance both clinically and administratively with Youth Villages.
Additional Benefits:
Medical, Dental, Prescription Drug Coverage and Vision Retirement Savings Pension Plan 403 (b) 2 weeks paid vacation 12 paid sick days per year
10 paid holidays
Paid Parental Leave Mileage & Cell Phone Reimbursement
EOE
Aug 19, 2019
Full time
**Ask about our $6,000 sign-on/retention payment and $4,000 relocation assistance**
Program Overview:
Since 1999, YVLifeSet has helped more than 8,000 young people aging out of state custody or other care arrangements successfully transition to independence. Participation in the YVLifeSet program is voluntary. Specially trained YVLifeSet specialists meet with YVLifeSet participants at least once a week-and more often when needed-in community settings, including their homes, at school or on the job, at a doctor's office or wherever is most convenient for the young person. Specialists are available 24/7 to help the young adult. Young people typically participate in the program for 6 to 12 months, based on individual needs.
As a YVLifeSet Specialist, one provides individual counseling and case management services to clients in the home and community setting to assist clients with transitioning to adulthood, specifically obtaining and maintaining safe and suitable housing, continuing their education, learning independent living skills, obtaining and maintaining employment, building a support system and remaining free from legal involvement. Position Overview:
Carry a caseload of 8-10 young adults.
Provide individuals therapeutic treatment interventions for assigned caseloads and provide case management.
Conduct individual/cognitive interventions with the primary objective being to teach the young adults to think for him or herself. A specialist provides individual cognitive behavioral therapy to client as needed.
Meet with client a minimum of one time per week, increasing and decreasing as directed by supervisor on the basis of clinical need.
Conduct on-going assessment of the clients' needs from a strength focused, solution based perspective.
Maintain a flexible schedule that is convenient for the client in order to meet clients' needs.
Monitor the quality of all services performed for the client by outside agencies, coordinating services with the treatment plan and teaching the young adult to attain and monitor series after treatment is completed.
Provide on-call crisis support to the client M-F 24hrs/day, On-Call weekend rotations
If clinical licensure hours are needed (LPC, LCSW, etc), this position qualifies for gaining those as you work with young people.
Additional Information:
Schedule is flexible and non-traditional; based around the availability of youth and families served. Applicants must have a valid driver’s license, a personal vehicle to use for work purposes and auto insurance. Community Based staff will be reimbursed for applicable mileage
Requirements:
A Master's degree in a social services discipline is preferred A Bachelor's degree in a social services discipline is required Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.
One year of related experience in counseling and/or case management is required Strong organizational skills and attention to detail Excellent written, verbal, and oral skills Ability to manage multiple priorities simultaneously Basic computer knowledge Ability to maintain a flexible schedule At least 6 months of mental health experience is preferred.
Experience growth and development through our continuous training as well as tuition and licensure reimbursement or pursue opportunities to advance both clinically and administratively with Youth Villages.
Additional Benefits:
Medical, Dental, Prescription Drug Coverage and Vision Retirement Savings Pension Plan 403 (b) 2 weeks paid vacation 12 paid sick days per year
10 paid holidays
Paid Parental Leave Mileage & Cell Phone Reimbursement
EOE
**Ask about our $6,000 sign-on/retention payment and $4,000 relocation assistance**
Program Overview
The intercept intensive in-home services program is an effective alternative treatment for children and youth who otherwise would be placed in foster care, residential treatment, detention centers, hospitals or other juvenile facilities. Diverting youth from these out of home placement, Intercept family intervention specialists provide guidance and treatment resources for youth and families in their own homes.
Position Overview:
Carry a caseload of 4-6 families
Provide individual therapeutic treatment interventions for assigned caseloads and provide ongoing assessment and review
Meet with families' minimum of 3x per week
Conduct on-going assessment of the clients needs from a strength focused, solution based perspective
Specialists collaborate with other providers, case workers, and courts to formulate a collaborative treatment plan
Provide on-call crisis support to the client M-F 24 hrs./day, On-call weekend rotations
Additional Information:
Schedule is flexible and non-traditional; based around the availability of youth and families served. Applicants must have a valid driver’s license, a personal vehicle to use for work purposes and auto insurance. Community Based staff will be reimbursed for applicable mileage
If clinical licensure hours are needed (LPC, LCSW,etc.), this position qualifies for gaining those as you work with young people
Requirements:
Master’s degree in a social services discipline is preferred Bachelor’s degree in social services discipline is required Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications At least 6 months of mental health experience is preferred. Experience growth and development through our continuous training, as well as tuition and licensure reimbursement, or pursue opportunities to advance both clinically and administratively with Youth Villages.
Additional Benefits:
Medical, Dental, Prescription Drug Coverage & Vision Retirement Savings Pension Plan 403(b) 2 weeks paid vacation 12 Paid sick days per year 10 Paid holidays Mileage & Cell Phone Reimbursement
What’s next? Are you ready to make difference?
EOE
Aug 19, 2019
Full time
**Ask about our $6,000 sign-on/retention payment and $4,000 relocation assistance**
Program Overview
The intercept intensive in-home services program is an effective alternative treatment for children and youth who otherwise would be placed in foster care, residential treatment, detention centers, hospitals or other juvenile facilities. Diverting youth from these out of home placement, Intercept family intervention specialists provide guidance and treatment resources for youth and families in their own homes.
Position Overview:
Carry a caseload of 4-6 families
Provide individual therapeutic treatment interventions for assigned caseloads and provide ongoing assessment and review
Meet with families' minimum of 3x per week
Conduct on-going assessment of the clients needs from a strength focused, solution based perspective
Specialists collaborate with other providers, case workers, and courts to formulate a collaborative treatment plan
Provide on-call crisis support to the client M-F 24 hrs./day, On-call weekend rotations
Additional Information:
Schedule is flexible and non-traditional; based around the availability of youth and families served. Applicants must have a valid driver’s license, a personal vehicle to use for work purposes and auto insurance. Community Based staff will be reimbursed for applicable mileage
If clinical licensure hours are needed (LPC, LCSW,etc.), this position qualifies for gaining those as you work with young people
Requirements:
Master’s degree in a social services discipline is preferred Bachelor’s degree in social services discipline is required Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications At least 6 months of mental health experience is preferred. Experience growth and development through our continuous training, as well as tuition and licensure reimbursement, or pursue opportunities to advance both clinically and administratively with Youth Villages.
Additional Benefits:
Medical, Dental, Prescription Drug Coverage & Vision Retirement Savings Pension Plan 403(b) 2 weeks paid vacation 12 Paid sick days per year 10 Paid holidays Mileage & Cell Phone Reimbursement
What’s next? Are you ready to make difference?
EOE
The successful person in this role will:
Assist with producing network data reports related to physician network additions, terminations, and general attrition; ad hoc reports related to network access/adequacy, availability, size and composition, including Geo Access analysis, network adequacy, general network disruptions, and support of accreditation activities.
Maintain tracking database for the variety of reports to ensure all requests are logged properly and tracked to ensure agreed upon turnaround times are met.
Provide administrative and analytical support for Annual Supplement for NJ DOH, Head and Access report, and network trend analysis using a variety of databases from internal and external sources.
Support department in fulfilling general Provider data requests (demographics, mailing files, provider termination analysis).
Assist the Business Analysts with data preparation including data review/formatting and preparing presentations of said data.
Provide organizational support to network ops team including but not limited to operations dashboard maintenance, mass claims adjustment project tracking, track Single Case Agreement data, maintain contract calendar, and other various tracking tools.
Qualifications:
Associate degree required
Bachelor’s Degree preferred
1-2 years working with healthcare provider related data
Excellent oral and written communication skills
Able to follow detailed policies and procedures.
Must have the ability to work independently and within a team environment.
Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required
Aug 15, 2019
Full time
The successful person in this role will:
Assist with producing network data reports related to physician network additions, terminations, and general attrition; ad hoc reports related to network access/adequacy, availability, size and composition, including Geo Access analysis, network adequacy, general network disruptions, and support of accreditation activities.
Maintain tracking database for the variety of reports to ensure all requests are logged properly and tracked to ensure agreed upon turnaround times are met.
Provide administrative and analytical support for Annual Supplement for NJ DOH, Head and Access report, and network trend analysis using a variety of databases from internal and external sources.
Support department in fulfilling general Provider data requests (demographics, mailing files, provider termination analysis).
Assist the Business Analysts with data preparation including data review/formatting and preparing presentations of said data.
Provide organizational support to network ops team including but not limited to operations dashboard maintenance, mass claims adjustment project tracking, track Single Case Agreement data, maintain contract calendar, and other various tracking tools.
Qualifications:
Associate degree required
Bachelor’s Degree preferred
1-2 years working with healthcare provider related data
Excellent oral and written communication skills
Able to follow detailed policies and procedures.
Must have the ability to work independently and within a team environment.
Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required
Job Summary
BluShark Digital is seeking a full-time Digital Content Associate. This position would allow someone to use their knowledge of writing and editing as foundation to assist in the development and implementation of cutting-edge online marketing strategies.
This position is ideal for candidates that have experience in SEO/SEM, content development, copywriting, editing, basic html coding, WordPress blogging, or other areas of marketing.
The position works with a team of writers, editors, page publishers, freelancers and other staff in order to accomplish these goals.
Only applications that include both a resume and writing sample will be considered.
Responsibilities and Duties
Edit high-quality short, medium, and long form copy that incorporates SEO best practices
Publish content on 60 + different websites
Pay close attention to detail and edit meticulously
Implement SEO/SEM strategies
Work on different stages of content development
Assist with other essential functions of the company
Qualifications and Skills
Bachelor's degree required, Communications or Literature degree preferred
Working knowledge of SEO and of WordPress is a plus
Spanish fluency is a plus
Prior marketing knowledge and experience is preferred
Ability to work in a fast-paced environment
Must have excellent written and verbal communication skills
Ability to adapt to changing priorities
Prior editorial experience with legal topics is a plus
Must have excellent analytical and critical thinking skills
Aug 15, 2019
Full time
Job Summary
BluShark Digital is seeking a full-time Digital Content Associate. This position would allow someone to use their knowledge of writing and editing as foundation to assist in the development and implementation of cutting-edge online marketing strategies.
This position is ideal for candidates that have experience in SEO/SEM, content development, copywriting, editing, basic html coding, WordPress blogging, or other areas of marketing.
The position works with a team of writers, editors, page publishers, freelancers and other staff in order to accomplish these goals.
Only applications that include both a resume and writing sample will be considered.
Responsibilities and Duties
Edit high-quality short, medium, and long form copy that incorporates SEO best practices
Publish content on 60 + different websites
Pay close attention to detail and edit meticulously
Implement SEO/SEM strategies
Work on different stages of content development
Assist with other essential functions of the company
Qualifications and Skills
Bachelor's degree required, Communications or Literature degree preferred
Working knowledge of SEO and of WordPress is a plus
Spanish fluency is a plus
Prior marketing knowledge and experience is preferred
Ability to work in a fast-paced environment
Must have excellent written and verbal communication skills
Ability to adapt to changing priorities
Prior editorial experience with legal topics is a plus
Must have excellent analytical and critical thinking skills
Benefits Coordinator
Company: Hitachi America, Ltd.
Division: Corporate Human Resources (CHR)
Location: Tarrytown, NY
Status: Full-Time, Benefits Eligible
Summary:
Hitachi America, Ltd. ( www.hitachi-america.us ) is seeking a Benefits professional to provide support for the Hitachi America, Ltd. Group Health & Welfare Plan and the Hitachi Employee 401(k) Retirement Plan, and to support other compliance and administrative.
Responsibilities included but are not limited to:
Respond to Group Company Administrator’s questions by phone and email
Support audit process
Support general administration of the Hitachi America, Ltd. Group Health & Welfare Plan and Hitachi Employee 401(k) Retirement Plan
Categorize and file paper documents supporting benefit plans
Support compliance related projects and other administrative projects as assigned
Qualifications:
Bachelor’s Degree required
0-2 years' experience in an administrative support role is preferred
Willing to learn Health & Wellfare and/or 401(k) benefits administration
Willing to learn ERISA, IRS and DOL regulations
Knowledge of Microsoft Office Suite (especially Excel) is a plus
M ust be detail-oriented and eager to learn
Ability to interface with employees in a positive, helpful manner at all organizational levels; must have strong customer focus
Ability to multi-task and be highly flexible
Ability to work independently
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Aug 07, 2019
Full time
Benefits Coordinator
Company: Hitachi America, Ltd.
Division: Corporate Human Resources (CHR)
Location: Tarrytown, NY
Status: Full-Time, Benefits Eligible
Summary:
Hitachi America, Ltd. ( www.hitachi-america.us ) is seeking a Benefits professional to provide support for the Hitachi America, Ltd. Group Health & Welfare Plan and the Hitachi Employee 401(k) Retirement Plan, and to support other compliance and administrative.
Responsibilities included but are not limited to:
Respond to Group Company Administrator’s questions by phone and email
Support audit process
Support general administration of the Hitachi America, Ltd. Group Health & Welfare Plan and Hitachi Employee 401(k) Retirement Plan
Categorize and file paper documents supporting benefit plans
Support compliance related projects and other administrative projects as assigned
Qualifications:
Bachelor’s Degree required
0-2 years' experience in an administrative support role is preferred
Willing to learn Health & Wellfare and/or 401(k) benefits administration
Willing to learn ERISA, IRS and DOL regulations
Knowledge of Microsoft Office Suite (especially Excel) is a plus
M ust be detail-oriented and eager to learn
Ability to interface with employees in a positive, helpful manner at all organizational levels; must have strong customer focus
Ability to multi-task and be highly flexible
Ability to work independently
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Braze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today's mobile-first world and tomorrow's ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren't built for today's on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience. Each month, tens of billions of messages associated with over 1.5 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. Most recently, we've been named a Leader in the Forrester Wave™: Mobile Engagement Automation, Q3 2017 evaluation. We've been recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, named a "Top 10 Upstart" by Business Insider, in addition to being #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com. WHAT WE'RE LOOKING FOR The Business Development Representative (BDR) will generate new business opportunities ("Pipeline") by following proven processes to prospect into Enterprise accounts. You'll learn how to identify and research lists of companies and leads to target, and how to develop email and telephone campaigns to generate new business opportunities. The BDR will conduct high-level conversations with senior executives about their business and marketing issues and operations ("Qualification"). The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the Sales organization, and the compensation package includes an uncapped commission structure. WHAT YOU CAN EXPECT
Learn and execute proven processes to generate new sales opportunities
Strategize with top-producing account executives
Engage executives in targeted prospect accounts
Orchestrate discussions with senior execs around their business needs
Manage and maintain a pipeline of interested prospects
Leverage CRM tools to prospect into specific geographic territories and verticals
WHO YOU ARE
Coachable
Confident
Speak eloquently
Positive "can-do" attitude, no entitlement psychology tolerated
Desire to hustle and prove oneself
Some experience (Summer job, internship) hustling - knocking on doors, making dials, etc.
Experience using some sort of CRM system in the past (Salesforce.com ideal!)
Bonus Points:
Some technical experience in background (built an app, website, took coding courses, etc.)
Played team sports competitively in past
WHAT WE OFFER
Competitive compensation that includes equity
Excellent medical, dental, and vision coverage for you and your dependents
401(k) matching, life insurance, commuter benefits, and parental leave plans
Daily catered lunches and fully stocked kitchen with snacks and beverages
Collaborative, transparent, collegial and fun loving office culture
Flexible time off policy to balance your work and life in the way that suits you best
In addition, this position is non-exempt and is eligible for overtime under the provisions of the Fair Labor Standards Act.
Aug 05, 2019
Full time
Braze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today's mobile-first world and tomorrow's ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren't built for today's on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience. Each month, tens of billions of messages associated with over 1.5 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, and Singapore. Most recently, we've been named a Leader in the Forrester Wave™: Mobile Engagement Automation, Q3 2017 evaluation. We've been recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, named a "Top 10 Upstart" by Business Insider, in addition to being #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com. WHAT WE'RE LOOKING FOR The Business Development Representative (BDR) will generate new business opportunities ("Pipeline") by following proven processes to prospect into Enterprise accounts. You'll learn how to identify and research lists of companies and leads to target, and how to develop email and telephone campaigns to generate new business opportunities. The BDR will conduct high-level conversations with senior executives about their business and marketing issues and operations ("Qualification"). The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the Sales organization, and the compensation package includes an uncapped commission structure. WHAT YOU CAN EXPECT
Learn and execute proven processes to generate new sales opportunities
Strategize with top-producing account executives
Engage executives in targeted prospect accounts
Orchestrate discussions with senior execs around their business needs
Manage and maintain a pipeline of interested prospects
Leverage CRM tools to prospect into specific geographic territories and verticals
WHO YOU ARE
Coachable
Confident
Speak eloquently
Positive "can-do" attitude, no entitlement psychology tolerated
Desire to hustle and prove oneself
Some experience (Summer job, internship) hustling - knocking on doors, making dials, etc.
Experience using some sort of CRM system in the past (Salesforce.com ideal!)
Bonus Points:
Some technical experience in background (built an app, website, took coding courses, etc.)
Played team sports competitively in past
WHAT WE OFFER
Competitive compensation that includes equity
Excellent medical, dental, and vision coverage for you and your dependents
401(k) matching, life insurance, commuter benefits, and parental leave plans
Daily catered lunches and fully stocked kitchen with snacks and beverages
Collaborative, transparent, collegial and fun loving office culture
Flexible time off policy to balance your work and life in the way that suits you best
In addition, this position is non-exempt and is eligible for overtime under the provisions of the Fair Labor Standards Act.
The Human Resources Generalist assists in maintaining employee files, updating the compliance database, sending deficiency letters, helping new employees complete all necessary paperwork and maintaining fingerprint clearances for the agency. The Human Resources Generalist is also responsible for providing customer service to agency employees, applicants, and external parties.
Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. Celebrating diversity and creating a culture of inclusion increases creativity, innovation, problem solving, and teamwork. Seneca’s agency-wide DEI Advisory Board, Employee Resource Groups, and Language Practice Groups help our employees provide culturally and linguistically relevant services to the families we serve. For more information on our Diversity, Equity and Inclusion initiative, click here!
Responsibilities
Maintain & update HR employee files including filing of personnel documents
Update HR compliance database
Obtain Live Scan certification and training to fingerprint employees as needed
Conduct new employee orientation and paperwork requirements
Request and maintain educational degree transcripts
Maintain Pull Notice Program and generate motor vehicle reports for all employees
Generate and monitor Medi-Cal fraud reports through the Office of the Inspector General and the California Medicare/Medi-Cal fraud websites
Complete any request for information from current or terminated employees
Provide telephone coverage for the main reception desk and answer human resources calls
Respond and complete employee requests for information or documentation
Qualifications
Bachelor's degree required
At least one year of administrative support experience
Excellent interpersonal and organizational skills with experience handling confidential and sensitive information
Strong attention to detail in a fast-paced environment
Superb multi-tasking skills
Solid computer skills and the ability to learn quickly
Clearance of TB test, fingerprints and any other mandatory state/federal requirements
California Driver’s License with a clean driving record
Schedule
Monday - Friday, 9am - 5:30pm
Benefits
Competitive salary
Comprehensive employee benefits package, including medical, dental, vision, and chiropractic coverage, partially paid premiums for dependents, and a 403(b) retirement plan
Employer-paid Employee Assistance Plan
Scholarship opportunities, ongoing training, and professional development opportunities
4 weeks of flexible Paid Time Off
403b Retirement Plan
We are also hiring for: HR Benefits/Compliance Specialist
Aug 02, 2019
Full time
The Human Resources Generalist assists in maintaining employee files, updating the compliance database, sending deficiency letters, helping new employees complete all necessary paperwork and maintaining fingerprint clearances for the agency. The Human Resources Generalist is also responsible for providing customer service to agency employees, applicants, and external parties.
Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. Celebrating diversity and creating a culture of inclusion increases creativity, innovation, problem solving, and teamwork. Seneca’s agency-wide DEI Advisory Board, Employee Resource Groups, and Language Practice Groups help our employees provide culturally and linguistically relevant services to the families we serve. For more information on our Diversity, Equity and Inclusion initiative, click here!
Responsibilities
Maintain & update HR employee files including filing of personnel documents
Update HR compliance database
Obtain Live Scan certification and training to fingerprint employees as needed
Conduct new employee orientation and paperwork requirements
Request and maintain educational degree transcripts
Maintain Pull Notice Program and generate motor vehicle reports for all employees
Generate and monitor Medi-Cal fraud reports through the Office of the Inspector General and the California Medicare/Medi-Cal fraud websites
Complete any request for information from current or terminated employees
Provide telephone coverage for the main reception desk and answer human resources calls
Respond and complete employee requests for information or documentation
Qualifications
Bachelor's degree required
At least one year of administrative support experience
Excellent interpersonal and organizational skills with experience handling confidential and sensitive information
Strong attention to detail in a fast-paced environment
Superb multi-tasking skills
Solid computer skills and the ability to learn quickly
Clearance of TB test, fingerprints and any other mandatory state/federal requirements
California Driver’s License with a clean driving record
Schedule
Monday - Friday, 9am - 5:30pm
Benefits
Competitive salary
Comprehensive employee benefits package, including medical, dental, vision, and chiropractic coverage, partially paid premiums for dependents, and a 403(b) retirement plan
Employer-paid Employee Assistance Plan
Scholarship opportunities, ongoing training, and professional development opportunities
4 weeks of flexible Paid Time Off
403b Retirement Plan
We are also hiring for: HR Benefits/Compliance Specialist
Reimbursement Specialist Role: The Reimbursement Specialist thrives at the front line of STAT Revenue. Reimbursement Specialists directly affect communities around the country by capturing lost revenue for hospitals. In turn, hospitals utilize this revenue to provide essential services and support for their communities. Through extensive telephone and written correspondence, they pursue insurance companies for underpaid accounts. They substantiate accurate reimbursement through correct contract terms, billing practices and compliance with state and federal guidelines. Reimbursement Specialists adapt and assimilate newly found information from insurers to more effectively pursue and collect accurate payment. They need to be quick thinking, organized, and analytical.
Other responsibilities include: • Research and analyze hospital contracts with insurance companies • Communicate with insurance companies to recoup revenue on the hospital's behalf • Adapt to unique hospital software and database systems • Handle details of confidential and critical nature Job Qualifications: We provide extensive training in order to support the Reimbursement Specialist but a few key traits will benefit you immensely: • Ability to interact with customer service representatives in a persistent and professional manner • Excellent written and verbal communication skills • Strong computer skills, including MS Office (Access, Excel, Word) • Outstanding research, math, and analytical skills • Team-oriented with the ability to work independently to solve problems • Multi-project flexibility and ability to multi-task • Diligent and strong attention to detail
Jul 31, 2019
Full time
Reimbursement Specialist Role: The Reimbursement Specialist thrives at the front line of STAT Revenue. Reimbursement Specialists directly affect communities around the country by capturing lost revenue for hospitals. In turn, hospitals utilize this revenue to provide essential services and support for their communities. Through extensive telephone and written correspondence, they pursue insurance companies for underpaid accounts. They substantiate accurate reimbursement through correct contract terms, billing practices and compliance with state and federal guidelines. Reimbursement Specialists adapt and assimilate newly found information from insurers to more effectively pursue and collect accurate payment. They need to be quick thinking, organized, and analytical.
Other responsibilities include: • Research and analyze hospital contracts with insurance companies • Communicate with insurance companies to recoup revenue on the hospital's behalf • Adapt to unique hospital software and database systems • Handle details of confidential and critical nature Job Qualifications: We provide extensive training in order to support the Reimbursement Specialist but a few key traits will benefit you immensely: • Ability to interact with customer service representatives in a persistent and professional manner • Excellent written and verbal communication skills • Strong computer skills, including MS Office (Access, Excel, Word) • Outstanding research, math, and analytical skills • Team-oriented with the ability to work independently to solve problems • Multi-project flexibility and ability to multi-task • Diligent and strong attention to detail
STAT Revenue’s Business Analysts help increase a hospital’s bottom line by analyzing large volumes of data for payment accuracy. Analysts are challenged to constantly improve STAT Revenue’s ability to identify and capture revenue opportunities in a more efficient manner for hospitals.
Other responsibilities include:
Collaborate with internal team members to identify, analyze, and produce meaningful data using SQL, Excel, Access and some VBA/Python programming languages
Proactively look for solutions and enhancements to internal processes
Communicate any issues when they arise and present solutions to the challenges
Validate and analyze internally and externally generated data
Summarize data and present analysis with a focus on delivering results
Maximize the reusability of created solutions as much as possible
Communicate with external parties to recover lost revenue from hospital payers
Job Qualifications: We provide extensive training to support the Business Analyst, but a few key traits will benefit you immensely:
Strong computer skills, including advanced knowledge of Excel and familiarity with a programming language (SQL/Python preferred)
Outstanding research skills
Ability to work both independently and in a team environment
Excellent written and verbal communication skills
Strong aptitude for accounting and math
Comfortable on the phone
Jul 31, 2019
Full time
STAT Revenue’s Business Analysts help increase a hospital’s bottom line by analyzing large volumes of data for payment accuracy. Analysts are challenged to constantly improve STAT Revenue’s ability to identify and capture revenue opportunities in a more efficient manner for hospitals.
Other responsibilities include:
Collaborate with internal team members to identify, analyze, and produce meaningful data using SQL, Excel, Access and some VBA/Python programming languages
Proactively look for solutions and enhancements to internal processes
Communicate any issues when they arise and present solutions to the challenges
Validate and analyze internally and externally generated data
Summarize data and present analysis with a focus on delivering results
Maximize the reusability of created solutions as much as possible
Communicate with external parties to recover lost revenue from hospital payers
Job Qualifications: We provide extensive training to support the Business Analyst, but a few key traits will benefit you immensely:
Strong computer skills, including advanced knowledge of Excel and familiarity with a programming language (SQL/Python preferred)
Outstanding research skills
Ability to work both independently and in a team environment
Excellent written and verbal communication skills
Strong aptitude for accounting and math
Comfortable on the phone
STAT Revenue’s Associate Consultants help increase a hospital’s bottom line by analyzing large volumes of data for payment accuracy. Consultants conduct research to identify new revenue opportunities for hospitals. They evaluate hospital’s internal procedures to identify areas of weakness and potential improvement. Furthermore, Associate Consultants help create and implement process improvements and trainings to protect the hospital’s future revenue. Other responsibilities include:
Manage client relationships, produce high-quality reports, and make presentations to clients.
Investigate healthcare legislation and research reimbursement guidelines
Analyze and audit hospital contracts with insurance companies
Communicate extensively with insurance companies to recover lost revenue on the hospital’s behalf
Adapt to unique hospital software and database systems
Job Qualifications:
Strong professionalism and leadership skills
Ability to work both independently and in a team environment
Outstanding research skills
Strong computer skills, including MS Office (Access, Excel, Word)
Excellent written and verbal communication skills
Aptitude for accounting and math
Diligent and strong attention to detail
Jul 31, 2019
Full time
STAT Revenue’s Associate Consultants help increase a hospital’s bottom line by analyzing large volumes of data for payment accuracy. Consultants conduct research to identify new revenue opportunities for hospitals. They evaluate hospital’s internal procedures to identify areas of weakness and potential improvement. Furthermore, Associate Consultants help create and implement process improvements and trainings to protect the hospital’s future revenue. Other responsibilities include:
Manage client relationships, produce high-quality reports, and make presentations to clients.
Investigate healthcare legislation and research reimbursement guidelines
Analyze and audit hospital contracts with insurance companies
Communicate extensively with insurance companies to recover lost revenue on the hospital’s behalf
Adapt to unique hospital software and database systems
Job Qualifications:
Strong professionalism and leadership skills
Ability to work both independently and in a team environment
Outstanding research skills
Strong computer skills, including MS Office (Access, Excel, Word)
Excellent written and verbal communication skills
Aptitude for accounting and math
Diligent and strong attention to detail
Global Employment Solutions
Plymouth Meeting, PA, USA
Summary:
The primary duties of the Title Processor are to manage a pipeline of transactions from order opened through closing which includes reviewing documents for accuracy, and confirming completion of transactions.
Essential Duties and Responsibilities:
Transfer data from paper formats into computer files or database systems using keyboards
Review search materials for vesting, requirements, and exceptions to be satisfied at the table.
Act as a liaison between Company, the loan officer and the borrower
Assist with deed request
Gather and arrange all title documents and submit to clients
Make changes to commitments upon request
Investigate/research/resolve issues with the title commitment in preparation for closing
Work with underwriting to clear complex issues and obtain over the limit liability approvals
Investigate and resolve any requirements on title
Verify any transfer tax/mortgage tax associated with a deed in order to record
Update existing data and retrieve data from the database or electronic files as requested
Qualifications:
Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
Must have previous title experience
Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
Must be detail oriented
Strong problem solving and interpersonal skills
Must be able to work individually, under pressure and meet deadlines
Jul 30, 2019
Full time
Summary:
The primary duties of the Title Processor are to manage a pipeline of transactions from order opened through closing which includes reviewing documents for accuracy, and confirming completion of transactions.
Essential Duties and Responsibilities:
Transfer data from paper formats into computer files or database systems using keyboards
Review search materials for vesting, requirements, and exceptions to be satisfied at the table.
Act as a liaison between Company, the loan officer and the borrower
Assist with deed request
Gather and arrange all title documents and submit to clients
Make changes to commitments upon request
Investigate/research/resolve issues with the title commitment in preparation for closing
Work with underwriting to clear complex issues and obtain over the limit liability approvals
Investigate and resolve any requirements on title
Verify any transfer tax/mortgage tax associated with a deed in order to record
Update existing data and retrieve data from the database or electronic files as requested
Qualifications:
Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
Must have previous title experience
Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
Must be detail oriented
Strong problem solving and interpersonal skills
Must be able to work individually, under pressure and meet deadlines
Marlette Funding provider of Best Egg Loans
1523 Concord Pike, Wilmington, DE, USA
Loan Analyst
Full-Time, Wilmington DE 19803
Marlette Funding, Provider of Best Egg personal loans is growing rapidly. $7 Billion in loans since 2014, consistent 30% employee growth over the past 2 years and plenty of employee perks including competitive salary, bonuses, 401k match, generous PTO and holidays and a well-stocked kitchen. We are a true work hard play hard organization that frequently elicits the feedback of our employees and gives back with frequent fun events and charitable contributions.
The Job:
The Loan Analyst is a member of the Operations team and will be responsible for verifying consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans.
Responsibilities:
Ensure we deliver a positive customer experience throughout the application and verification process
Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
Review loan applications and supporting documentation to validate application details
Calculate income and verify employment for designated applications
Document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to verifications and fraud
Assist with tests and special projects as assigned by management
Expect a fast-paced fun production environment that includes continuous delivery, quality, and knowledge sharing.
Requirements:
1+ years of financial services experience or equivalent experience
Positive and self-motivated
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal/written communication skills
Strong organizational skills and ability to multi-task
Effectively communicate with all levels of Marlette Funding leadership
Proficient with navigating basic computer applications
Attention to detail & high emphasis on quality
Must embrace change and thrive in an evolving department
Culture:
Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge and personal development
Ability to work effectively independently and as a team member
Excellent English written and verbal communication skills
The Details:
In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
Jul 23, 2019
Full time
Loan Analyst
Full-Time, Wilmington DE 19803
Marlette Funding, Provider of Best Egg personal loans is growing rapidly. $7 Billion in loans since 2014, consistent 30% employee growth over the past 2 years and plenty of employee perks including competitive salary, bonuses, 401k match, generous PTO and holidays and a well-stocked kitchen. We are a true work hard play hard organization that frequently elicits the feedback of our employees and gives back with frequent fun events and charitable contributions.
The Job:
The Loan Analyst is a member of the Operations team and will be responsible for verifying consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans.
Responsibilities:
Ensure we deliver a positive customer experience throughout the application and verification process
Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
Review loan applications and supporting documentation to validate application details
Calculate income and verify employment for designated applications
Document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to verifications and fraud
Assist with tests and special projects as assigned by management
Expect a fast-paced fun production environment that includes continuous delivery, quality, and knowledge sharing.
Requirements:
1+ years of financial services experience or equivalent experience
Positive and self-motivated
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal/written communication skills
Strong organizational skills and ability to multi-task
Effectively communicate with all levels of Marlette Funding leadership
Proficient with navigating basic computer applications
Attention to detail & high emphasis on quality
Must embrace change and thrive in an evolving department
Culture:
Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge and personal development
Ability to work effectively independently and as a team member
Excellent English written and verbal communication skills
The Details:
In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
Marlette Funding provider of Best Egg Loans
1523 Concord Pike, Wilmington, DE, USA
Loan Servicing Support Associate
Job Description
The Loan Servicing Support Associate functions as a member of the Back-Office Operations team and is responsible for helping resolve customer issues originating primarily from Inbound Correspondence. This includes but is not limited to mis posted payments, credit bureau disputes and general servicing requests. The associate may be required to make outbound calls and receive inbound calls to clarify and problem solve customers’ inquiries.
Job Responsibilities
Back-Office
Be able to investigate and remediate instances of Duplicate, Misapplied and Incorrect payments
Properly research credit bureau disputes and respond to the Credit Reporting Agencies as appropriate
Read and comprehend customer’s written inquiries and refer to the appropriate Line of Business for processing
Research credit balances to determine appropriate handling
Various manager assigned tasks including business audits and exception processing
Document retrieval and customer fulfillment
Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate Lines of Business within pre-defined service levels
Partner with Project Team for User Acceptance Testing (UAT)/ Production Verification Testing (PVT) for all system implementations/changes
Communication / Documentation
Properly document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to current processes
Qualifications
Required Skills ( minimum qualifications)
1+ years of financial services experience or equivalent experience
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal / written communication skills
Strong organizational skills and ability to multi-task
Ability to work in a fast-paced, production environment
Effectively communicate with all levels of Marlette Funding leadership
Proficiency in navigating basic computer applications
Extremely thorough with strong attention to detail & high emphasis on quality
Jul 23, 2019
Full time
Loan Servicing Support Associate
Job Description
The Loan Servicing Support Associate functions as a member of the Back-Office Operations team and is responsible for helping resolve customer issues originating primarily from Inbound Correspondence. This includes but is not limited to mis posted payments, credit bureau disputes and general servicing requests. The associate may be required to make outbound calls and receive inbound calls to clarify and problem solve customers’ inquiries.
Job Responsibilities
Back-Office
Be able to investigate and remediate instances of Duplicate, Misapplied and Incorrect payments
Properly research credit bureau disputes and respond to the Credit Reporting Agencies as appropriate
Read and comprehend customer’s written inquiries and refer to the appropriate Line of Business for processing
Research credit balances to determine appropriate handling
Various manager assigned tasks including business audits and exception processing
Document retrieval and customer fulfillment
Ensure all correspondence items are received, tracked, sorted, and delivered to the appropriate Lines of Business within pre-defined service levels
Partner with Project Team for User Acceptance Testing (UAT)/ Production Verification Testing (PVT) for all system implementations/changes
Communication / Documentation
Properly document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to current processes
Qualifications
Required Skills ( minimum qualifications)
1+ years of financial services experience or equivalent experience
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal / written communication skills
Strong organizational skills and ability to multi-task
Ability to work in a fast-paced, production environment
Effectively communicate with all levels of Marlette Funding leadership
Proficiency in navigating basic computer applications
Extremely thorough with strong attention to detail & high emphasis on quality
As a Management Trainee, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.
We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.
Jul 09, 2019
Full time
As a Management Trainee, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.
We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.
Leave of Absence (LOA) Coordinator
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE: To analyze reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.
Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.
Communicates decisions and on-going expectations with claimants and clients.
Maintains professional client relationships.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College degree and/or college courses preferred.
Experience Two (2) years of administrative/general office experience or equivalent combination of education and experience required. Disability management and/or FMLA administration experience preferred.
Skills & Knowledge
Knowledge of state and federal FMLA regulations
Knowledge of medical disability management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Jul 09, 2019
Full time
Leave of Absence (LOA) Coordinator
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE: To analyze reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.
Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.
Communicates decisions and on-going expectations with claimants and clients.
Maintains professional client relationships.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College degree and/or college courses preferred.
Experience Two (2) years of administrative/general office experience or equivalent combination of education and experience required. Disability management and/or FMLA administration experience preferred.
Skills & Knowledge
Knowledge of state and federal FMLA regulations
Knowledge of medical disability management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Disability Representative
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE : To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.
Refers cases as appropriate to team lead; maintains professional client relationships.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College preferred.
Experience
Two (2) years of related experience or equivalent combination of education and experience required to include one (1) year general office experience. One (1) year of benefits or claims management experience preferred.
Skills & Knowledge
Excellent oral and written communication
Excellent oral and written communication
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work in a team environment
Good negotiation skills
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Jul 09, 2019
Full time
Disability Representative
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE : To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.
Refers cases as appropriate to team lead; maintains professional client relationships.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College preferred.
Experience
Two (2) years of related experience or equivalent combination of education and experience required to include one (1) year general office experience. One (1) year of benefits or claims management experience preferred.
Skills & Knowledge
Excellent oral and written communication
Excellent oral and written communication
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work in a team environment
Good negotiation skills
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Claims Assistant
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into claims management system.
Inputs and reviews notes/diaries in claims management system as instructed.
Processes payments.
Processes mail; handles filing, faxing and photocopying.
Reviews, prepares, creates, and/or sends letters, reports, and forms.
Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
Other activities/projects as assigned including the preparation and distribution of computer reports.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Jul 09, 2019
Full time
Claims Assistant
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, "Claim Your Future."
PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into claims management system.
Inputs and reviews notes/diaries in claims management system as instructed.
Processes payments.
Processes mail; handles filing, faxing and photocopying.
Reviews, prepares, creates, and/or sends letters, reports, and forms.
Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
Other activities/projects as assigned including the preparation and distribution of computer reports.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required.
Experience Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Customer Service Representative
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Training will be provided during the first 4 weeks of employment. This is an excellent opportunity to break into a career within the insurance claims industry.
Training Schedule: Monday - Friday from 8:30 AM to 5:00 PM EST Work Schedule Available: (after training) Monday - Friday from 11:30 AM to 8:00 PM EST
PRIMARY PURPOSE : To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College courses preferred
Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
Knowledge of medical terminology
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
Jul 09, 2019
Full time
Customer Service Representative
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Training will be provided during the first 4 weeks of employment. This is an excellent opportunity to break into a career within the insurance claims industry.
Training Schedule: Monday - Friday from 8:30 AM to 5:00 PM EST Work Schedule Available: (after training) Monday - Friday from 11:30 AM to 8:00 PM EST
PRIMARY PURPOSE : To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing High school diploma or GED required. College courses preferred
Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
Knowledge of medical terminology
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.
In general, Customer Support provides a range of services to assist customers in making correct use of Blackbaud's software, which includes troubleshooting reported incidents or answering questions about software functionality and its application. At more advanced levels, Customer Support handles escalated issues, such as software defects or complex software functionality questions. Additionally, at advanced levels, Customer Support works closely with Sustained Engineering, who investigates and resolves code-related issues, and also with Product Management to facilitate the readiness of Customer Support to support new features and releases.
Don't miss out on this opportunity to join our next hiring class early Summer 2019!
Responsibilities:
The Associate has responsibilities to:
Proficiently and consistently resolve basic issues for all solutions within their solution group
Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve
Author, edit and publish quality Knowledgebase content to improve customer self-service resources
Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
In general, Customer Support has the overall responsibilities to:
Respond to new tickets with an initial response and attempt to resolve on the first contact
Gather necessary information to advance the case to higher-skilled support personnel when necessary
Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions
Capture case trend data, through use of incident categorization fields, that help inform root cause of customer contacts
Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs
Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations
Stay informed on product changes and rapidly learn information about product functionality changes
Education and Experience:
Demonstrated ability to be diplomatic, and tactful in dealing with diverse people
Demonstrated ability to rapidly learn new concepts and ideas
Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance
Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches
Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others
Demonstrated ability to create effective strategies for complex cross-organizational projects
Demonstrated ability to work effectively in situations characterized by continual change
Proven ability to quickly and efficiently identify key issues or variables to consider in making important decisions
Demonstrated ability to anticipate obstacles or problems. Takes timely steps to minimize impact on intended results
Demonstrated ability to create long term strategies that anticipate customer needs/expectations
Associate or Bachelor’s degree or previous technical troubleshooting experience preferred
Please note that these positions are being filled in Charleston, South Carolina!
Why you’ll want to come work here:
Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
Gift matching, volunteer for vacation program, and endless community involvement opportunities
Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018
Jun 18, 2019
Full time
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents. Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel. Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.
In general, Customer Support provides a range of services to assist customers in making correct use of Blackbaud's software, which includes troubleshooting reported incidents or answering questions about software functionality and its application. At more advanced levels, Customer Support handles escalated issues, such as software defects or complex software functionality questions. Additionally, at advanced levels, Customer Support works closely with Sustained Engineering, who investigates and resolves code-related issues, and also with Product Management to facilitate the readiness of Customer Support to support new features and releases.
Don't miss out on this opportunity to join our next hiring class early Summer 2019!
Responsibilities:
The Associate has responsibilities to:
Proficiently and consistently resolve basic issues for all solutions within their solution group
Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve
Author, edit and publish quality Knowledgebase content to improve customer self-service resources
Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
In general, Customer Support has the overall responsibilities to:
Respond to new tickets with an initial response and attempt to resolve on the first contact
Gather necessary information to advance the case to higher-skilled support personnel when necessary
Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions
Capture case trend data, through use of incident categorization fields, that help inform root cause of customer contacts
Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs
Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations
Stay informed on product changes and rapidly learn information about product functionality changes
Education and Experience:
Demonstrated ability to be diplomatic, and tactful in dealing with diverse people
Demonstrated ability to rapidly learn new concepts and ideas
Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance
Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches
Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others
Demonstrated ability to create effective strategies for complex cross-organizational projects
Demonstrated ability to work effectively in situations characterized by continual change
Proven ability to quickly and efficiently identify key issues or variables to consider in making important decisions
Demonstrated ability to anticipate obstacles or problems. Takes timely steps to minimize impact on intended results
Demonstrated ability to create long term strategies that anticipate customer needs/expectations
Associate or Bachelor’s degree or previous technical troubleshooting experience preferred
Please note that these positions are being filled in Charleston, South Carolina!
Why you’ll want to come work here:
Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
Gift matching, volunteer for vacation program, and endless community involvement opportunities
Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018
