3 Customer Service jobs

We’re seeking a Technical Support Engineer with a passion for problem-solving to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. This role is part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. You’ll build relationships with clients and customers, serving as the expert medium and large companies turn to for solutions to intermediate and complex problems.

Job Details Description The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients.  Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.  ** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards. Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients. Acts as a positive representative of the company, both internally and externally, making customers...

We’re looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means you’ll build relationships with our partners and customers as the face of our clients – you’re not just a name on the phone, you’re a dedicated expert who IT departments know and trust to investigate and solve issues that affect their business. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers so you can make decisions that put your customers first.