10 Customer Service jobs

Overview: The role of the Financial Assistant is at the center of Brightside's work with clients. By building a trusting relationship that combines financial expertise with compassionate support, you will be able make a positive impact in the lives of our employee clients and their families. Responsibilities and Tasks We are currently hiring 1-2 additional team members that are certified CFP’s to assist in growing our employer-based personal finance model. In this role, you will serve a portfolio of employee clients and provide comprehensive concierge financial services to them in addition to helping our Financial Assistants with complex financial scenarios. This means helping with developing and implementing strategies for getting out of debt, managing their cashflow, and improving behavior relative to client finances to save and plan for the future. Our model is unique and different than other industry practices and our CFP team members will help us to further architect the model leveraging their certification, expertise and years of experience. In this role, you will not only provide up to date financial information using our robust technology but use state of the art influence and relationship techniques to help people make concrete behavioral improvements to the way clients handle money to improve their situation for the long-term as well. Specifically, you will leverage a telephonic environment to: Support Financial Assistants will clients’ needs that require CFP knowledge and expertise solving complex financial scenarios with them on behalf of the client Contribute and/or lead the ongoing development of material/education/trainings that increase the overall organization’s understanding of complex financial scenarios Provide ongoing education internally on financial Provide financial education to clients on relevant topics Provide options and solutions to help solve financially related problems presented by the client Provide emotional support to clients as it relates to their financial situation Attributes and Competencies: To succeed in this role, you need to be wired for service and care about your customer: You are empathic but have a good sense of boundaries and appropriate professional behavior You are caring, compassionate and driven to fulfill customers’ needs You are a great critical thinker (able to collect, synthesize and interpret data in service of planning and decision making You can leverage your prior work expertise as a CFP but can also think critically about what work and did not work in previous models and embrace different approaches to addressing your client’s needs and changing their long term financial behavior. You love to solve problems and are creative at it You are eager to learn and seek feedback both for yourself and the organization Strong financial acumen, ability to apply certification learnings You are adept with technology and can leverage solutions/systems to reach a desired outcome You are organized with strong follow-up capability and can work at appropriate levels of detail relative to the task at hand You can handle to handle high volume of phone calls or chats in a fast-paced environment You can multitask and effectively manage deadlines and goals You have strong verbal and written communication skills You have Strong computer and internet skills; MS Office, Chrome, Google Apps and other programs or platforms Customer Service experience in a customer call center is a plus Bilingual in English and Spanish is a plus Demonstrated Experience: Only Certified Financial Planners (CFP’s) will be considered for this role. 3-5 years in a role that demonstrates a customer centric focus Demonstrated ability to build a trusting relationship with your customer via telephone in an ongoing relationship-based environment Strong work history demonstrating your impact of enhancing the company through your contributions/suggestions/improvements of the organization Ability to comply with company and industry standard policy and procedures while remaining solution oriented and creative with approaches Coaching and professional sharing of knowledge to colleagues to grow overall organization Benefits: Medical Dental Vision Disability Paid Training PTO Job Type: Full-time Brightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Local applicants only. No relocation assistance is available for this role.

Overview: The role of the Financial Assistant (Financial Counselor) is at the center of Brightside's work with clients. By building a trusting relationship that combines financial expertise with compassionate support, you will be able make a positive impact in the lives of our employee clients and their families. Responsibilities and Tasks: We are currently hiring 2-4 additional team members that will supplement our current team as the organization expands in 2018/2019. In this role you will serve a portfolio of employee clients and provide comprehensive concierge financial services to them. This means helping with developing and implementing strategies for getting out of debt, managing their cashflow, and improving their behavior relative to their finances to save and plan for the future. You will not only provide up to date financial information using our robust technology but use state of the art influence and relationship techniques to help people make concrete behavioral improvements to the way they handle money. Specifically, you will leverage a telephonic environment to: Provide financial education to clients on relevant topics Provide options and solutions to help solve financially related problems presented by the client Provide emotional support to clients as it relates to their financial situation Do leg work on behalf of clients based on their unique situation, teaching them skills for their own work in the future Help clients make good financial choices using our proprietary EARN model and other work processes Understand clients' motivation to help them make changes in their financial behavior and remove any barriers in the way of their success Attributes and Competencies: To succeed in this role, you need to be wired for service and care about your customer: You are empathic but have a good sense of boundaries and appropriate professional behavior You are caring, compassionate and driven to fulfill customers’ needs You are a great critical thinker (able to collect, synthesize and interpret data in service of planning and decision making You love to solve problems and you are creative at it You are eager to learn and seek feedback both for yourself and the organization You possess positive financial skills? You are adept with technology and able to leverage solutions/systems to reach a desired outcome You are organized with strong follow-up capability and able to work at appropriate levels of detail relative to the task at hand You can handle to handle high volume of phone calls or chats in a fast-paced environment You can multitask and effectively manage deadlines and goals You have strong verbal and written communication skills You have Strong computer and internet skills; MS Office, Chrome, Google Apps and other programs or platforms Customer Service experience in a customer call center is a plus Bilingual in English and Spanish is a plus Demonstrated Experience: 3-5 years in a customer focused role with demonstrated examples of how you improved the customer’s situation Demonstrated ability to build a trusting relationship with your customer via telephone in an ongoing relationship-based environment Strong work history demonstrating your impact of enhancing the company through your contributions/suggestions/improvements of the organization Ability to comply with company and industry standard policy and procedures while remaining solution oriented and creative with approaches Coaching and professional sharing of knowledge to colleagues in an effort to grow overall organization Benefits Medical Dental Vision Disability Paid Training PTO Job Type: Full-time Brightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Local applicants only. No relocation assistance is available for this role.

The Customer Support Specialist is responsible for providing customers with the highest level of customer service throughout the shipping process. A Customer Support Specialist will be responsible for professionally responding to customer inquiries by telephone, email and live chat. They will work closely with our logistics providers to ensure shipments are on schedule and communicate updates to the customer as needed. What We’re Looking For: A problem solver with strong decision-making skills A multi-tasker that is capable of handling whatever is thrown their way A great communicator, both over the phone and by email, live chat, etc. A background in providing outstanding customer service A positive attitude and a team player Capable of handling tough situations

In this role, you’ll: Start out in our Rapid Response Team taking inbound calls from clients, enter payroll & tax information and answer their questions Take the initiative to meet and exceed client expectations Recognize, research, and deliver solutions to clients with your keen problem solving skills Build your skills and knowledge through completion of self-study training modules to successfully complete required trainings Have an opportunity to become the client’s primary point of contact and manage their account or move into another role throughout your career path Build relationships with clients to establish trust and drive retention Increase client awareness of Paychex services and applicable payroll regulations

About this Position WHY CARVANA? At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video. WHAT YOU’LL BE DOING Long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck. So, bring your personality with you and let’s make some magic! SPECIFIC JOB DUTIES ● You’ll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! ● A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered to their door. You do not need a commercial driver’s license and, don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. ● Loading and unloading the customer’s vehicle on and off the car-hauler. It’s a quick and easy process but does require getting a little physical! ● Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. ● You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! ● Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! ● Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana’s outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE ● Must be 21 or older ● Bachelor's Degree preferred ● Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) ● Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) ● All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. ● The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) ● Must be able to read, write, speak and understand English. ● Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. ● Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. ● Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About this Position WHY CARVANA? At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.   For more information on Carvana take a look at our  company introduction video . WHAT YOU’LL BE DOING Long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck. So, bring your personality with you and let’s make some magic! SPECIFIC JOB DUTIES You’ll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered to their door. You do not need a commercial driver’s license and, don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Loading and unloading the customer’s vehicle on and off the car-hauler. It’s a quick and easy process but does require getting a little physical! Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana’s outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE Must be 21 or older Bachelor's Degree preferred Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About this Position WHY CARVANA? At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.   For more information on Carvana take a look at our  company introduction video . WHAT YOU’LL BE DOING Long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck. So, bring your personality with you and let’s make some magic! SPECIFIC JOB DUTIES You’ll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered to their door. You do not need a commercial driver’s license and, don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Loading and unloading the customer’s vehicle on and off the car-hauler. It’s a quick and easy process but does require getting a little physical! Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana’s outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE Must be 21 or older Bachelor's Degree preferred Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About this Position WHY CARVANA? At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.   For more information on Carvana take a look at our  company introduction video . WHAT YOU’LL BE DOING Long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck. So, bring your personality with you and let’s make some magic! SPECIFIC JOB DUTIES You’ll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered to their door. You do not need a commercial driver’s license and, don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Loading and unloading the customer’s vehicle on and off the car-hauler. It’s a quick and easy process but does require getting a little physical! Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana’s outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE Must be 21 or older Bachelor's Degree preferred Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About this Position WHY CARVANA?  At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market. Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video. WHAT YOU’LL BE DOING  Long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure the customer has an experience that entirely didn’t suck. So, bring your personality with you and let’s make some magic! SPECIFIC JOB DUTIES You’ll be responsible for delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered to their door. You do not need a commercial driver’s license and, don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Loading and unloading the customer’s vehicle on and off the car-hauler. It’s a quick and easy process but does require getting a little physical! Responsible for inspecting the car-hauler to ensure the vehicle maintains good maintenance and driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! Accurately and efficiently complete customer paperwork as well as take thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! Assist other team members with various tasks as necessary and display regular attendance adhering to Carvana’s outlined attendance policy. REQUIRED SKILLS AND EXPERIENCE Must be 21 or older Bachelor's Degree preferred Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) All applicants must pass a Department of Transportation screening process. WORK ENVIRONMENT  This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS  The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. LEGAL STUFF  Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUMMARY Serves as the primary liaison between Flores and the client.  Manages the client and participant relationship for assigned number of both Select and Premier groups; the groups managed tend to see higher participation and utilize more of the services provided by Flores. Responsible for complete client satisfaction for services delivered.  ESSENTIAL DUTIES AND RESPONSIBILITIES Provides a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties. Fields questions and requests from clients and participants and handles them in a timely manner. Facilitates new client implementation and assists in adding additional lines of services to pre-existing groups. Accountable for daily tasks such as claims adjudication, audit procedures and account reconciliation on both an individual and corporate level. Prepares and executes seasonal activities such as re-enrollment and non-discrimination testing. Manages daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting. Researches technical and legal questions posed by clients using internal resources and outside legal resources retained by the firm. Acquires necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA administration, COBRA and Direct Reimbursement models to address client/participant questions and inquiries.   QUALIFICATIONS To perform this job successfully and grow into managing significant client relationships, an individual must possess the following traits and characteristics: detail orientation, strong organizational and prioritizing skills, ability to be flexible and multi-task, ability to use their independent judgment and expertise to manage their groups, strong interpersonal skills and internal motivation. Qualified candidates possess above average analytical and problem solving skills. This skill set must be inherent in an individual that understands the value of providing a high level of customer service. PREFERRED EDUCATION AND EXPERIENCE Bachelor’s degree from a four-year college or university. Previous experience in benefits management, customer service or accounting related field is preferred but is not required. A qualified candidate understands that our business objective is to provide superior customer service. Growth and experience will determine level of responsibilities and duties assigned. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.   WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.   TRAVEL This position requires up to 5% travel. Travel is primarily local during the business day, although some out-of-the-area may be expected.   COMPANY OVERVIEW Flores & Associates is a company that has established the benchmark industry wide for managing a variety of company-sponsored reimbursement plans. As the national leader in this niche, we have developed a reputation for superior service, innovative technology and a knowledgeable and friendly client management team. Our goal is to expand our reach in the arena of employee benefit administration while growing our business in a logical and manageable fashion. To learn more about Flores please visit our website at www.flores-associates.com . Disclaimer : The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.