4 Admin-Clerical jobs

Overview: The role of the Financial Assistant is at the center of Brightside's work with clients. By building a trusting relationship that combines financial expertise with compassionate support, you will be able make a positive impact in the lives of our employee clients and their families. Responsibilities and Tasks We are currently hiring 1-2 additional team members that are certified CFP’s to assist in growing our employer-based personal finance model. In this role, you will serve a portfolio of employee clients and provide comprehensive concierge financial services to them in addition to helping our Financial Assistants with complex financial scenarios. This means helping with developing and implementing strategies for getting out of debt, managing their cashflow, and improving behavior relative to client finances to save and plan for the future. Our model is unique and different than other industry practices and our CFP team members will help us to further architect the model leveraging their certification, expertise and years of experience. In this role, you will not only provide up to date financial information using our robust technology but use state of the art influence and relationship techniques to help people make concrete behavioral improvements to the way clients handle money to improve their situation for the long-term as well. Specifically, you will leverage a telephonic environment to: Support Financial Assistants will clients’ needs that require CFP knowledge and expertise solving complex financial scenarios with them on behalf of the client Contribute and/or lead the ongoing development of material/education/trainings that increase the overall organization’s understanding of complex financial scenarios Provide ongoing education internally on financial Provide financial education to clients on relevant topics Provide options and solutions to help solve financially related problems presented by the client Provide emotional support to clients as it relates to their financial situation Attributes and Competencies: To succeed in this role, you need to be wired for service and care about your customer: You are empathic but have a good sense of boundaries and appropriate professional behavior You are caring, compassionate and driven to fulfill customers’ needs You are a great critical thinker (able to collect, synthesize and interpret data in service of planning and decision making You can leverage your prior work expertise as a CFP but can also think critically about what work and did not work in previous models and embrace different approaches to addressing your client’s needs and changing their long term financial behavior. You love to solve problems and are creative at it You are eager to learn and seek feedback both for yourself and the organization Strong financial acumen, ability to apply certification learnings You are adept with technology and can leverage solutions/systems to reach a desired outcome You are organized with strong follow-up capability and can work at appropriate levels of detail relative to the task at hand You can handle to handle high volume of phone calls or chats in a fast-paced environment You can multitask and effectively manage deadlines and goals You have strong verbal and written communication skills You have Strong computer and internet skills; MS Office, Chrome, Google Apps and other programs or platforms Customer Service experience in a customer call center is a plus Bilingual in English and Spanish is a plus Demonstrated Experience: Only Certified Financial Planners (CFP’s) will be considered for this role. 3-5 years in a role that demonstrates a customer centric focus Demonstrated ability to build a trusting relationship with your customer via telephone in an ongoing relationship-based environment Strong work history demonstrating your impact of enhancing the company through your contributions/suggestions/improvements of the organization Ability to comply with company and industry standard policy and procedures while remaining solution oriented and creative with approaches Coaching and professional sharing of knowledge to colleagues to grow overall organization Benefits: Medical Dental Vision Disability Paid Training PTO Job Type: Full-time Brightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Local applicants only. No relocation assistance is available for this role.

Overview: The role of the Financial Assistant (Financial Counselor) is at the center of Brightside's work with clients. By building a trusting relationship that combines financial expertise with compassionate support, you will be able make a positive impact in the lives of our employee clients and their families. Responsibilities and Tasks: We are currently hiring 2-4 additional team members that will supplement our current team as the organization expands in 2018/2019. In this role you will serve a portfolio of employee clients and provide comprehensive concierge financial services to them. This means helping with developing and implementing strategies for getting out of debt, managing their cashflow, and improving their behavior relative to their finances to save and plan for the future. You will not only provide up to date financial information using our robust technology but use state of the art influence and relationship techniques to help people make concrete behavioral improvements to the way they handle money. Specifically, you will leverage a telephonic environment to: Provide financial education to clients on relevant topics Provide options and solutions to help solve financially related problems presented by the client Provide emotional support to clients as it relates to their financial situation Do leg work on behalf of clients based on their unique situation, teaching them skills for their own work in the future Help clients make good financial choices using our proprietary EARN model and other work processes Understand clients' motivation to help them make changes in their financial behavior and remove any barriers in the way of their success Attributes and Competencies: To succeed in this role, you need to be wired for service and care about your customer: You are empathic but have a good sense of boundaries and appropriate professional behavior You are caring, compassionate and driven to fulfill customers’ needs You are a great critical thinker (able to collect, synthesize and interpret data in service of planning and decision making You love to solve problems and you are creative at it You are eager to learn and seek feedback both for yourself and the organization You possess positive financial skills? You are adept with technology and able to leverage solutions/systems to reach a desired outcome You are organized with strong follow-up capability and able to work at appropriate levels of detail relative to the task at hand You can handle to handle high volume of phone calls or chats in a fast-paced environment You can multitask and effectively manage deadlines and goals You have strong verbal and written communication skills You have Strong computer and internet skills; MS Office, Chrome, Google Apps and other programs or platforms Customer Service experience in a customer call center is a plus Bilingual in English and Spanish is a plus Demonstrated Experience: 3-5 years in a customer focused role with demonstrated examples of how you improved the customer’s situation Demonstrated ability to build a trusting relationship with your customer via telephone in an ongoing relationship-based environment Strong work history demonstrating your impact of enhancing the company through your contributions/suggestions/improvements of the organization Ability to comply with company and industry standard policy and procedures while remaining solution oriented and creative with approaches Coaching and professional sharing of knowledge to colleagues in an effort to grow overall organization Benefits Medical Dental Vision Disability Paid Training PTO Job Type: Full-time Brightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Local applicants only. No relocation assistance is available for this role.

Overall Objective: This position provides administrative support to the Human Resources Department during our critical very high volume retail season.  Priorities include time & attendance reporting, employee record keeping, new hire orientation, roster management, and serve as an employee point of contact for questions related to benefits, payroll, and attendance. Key Responsibilities: Provide outstanding internal customer service to Fanatics employees by answering employee questions about benefits, attendance, payroll, etc. Help escalate discrepancies to HR partners for resolution. Support weekly New Hire Orientation by preparing employee paperwork, data entry of employee information, administering facility badges, and other related administrative tasks. Track corrective action documentation and research employee counseling history to confirm correct level for next counseling, dates of prior counseling’s, or employee eligibility for wage progression and/or promotion. Enter time and attendance exceptions, correct timecard missed clock in/outs, clear timecard flags, and submit timecards for supervisor approval for accurate payroll processing. Coordinate employee activities that promote employee engagement Qualifications and Requirements: High School  Diploma or equivalent required 1+ years administrative support experience required; HR office environment preferred Work experience in a fast paced environment juggling multiple and changing priorities with critical eye for detail Computer system proficiency in Microsoft Excel, Outlook, and Word required; HR systems experience preferred Effective verbal and written communication skills that facilitate exceptional customer service and employee relations Experience handling confidential material professionally and within defined laws Position may work days, nights or weekends, to include holidays. This HR department supports a fulfillment center that is open 7 days per week. Working hours will exceed 40 hrs. per week at times and require flexibility.

We are seeking an individual who is highly self-motivated with outstanding interpersonal skills. Qualified applicants must have strong customer services skills, be knowledgeable in Microsoft Office, and have time management skills. If you are a team player, goal driven, and ready to learn, this position is for you. In this position you will provide administrative support to the office and fellow team members with a variety of tasks related to our organization, managers, and clientele. Servicing 5,500 customers, Mickey’s Linen has been a market leader in linen and kitchen uniform rentals. Today, we are the largest family owned and operated commercial laundry in the Midwest, with multiple production facilities.  Our customers range from local, neighborhood restaurants to well-known food and beverage operators. Responsibilities Answer and handle inbound calls on a day to day basis Data entry, copying, and scanning. Greet and Assist candidates Provide customer support Administrative Support Assist in all other assigned tasks Requirements: Demonstrated experience in customer service. Demonstrated experience with MS Office, Excel, and Outlook Enjoys talking with people, and working in a team environment. Ability to problem solve, and work independently. Good written and verbal communication skills. Bilingual (Spanish) a plus Hours 10:00AM-4:00PM; M-F Location 1050 N Villa Avenue | Villa Park, IL 60181 All applicants are subject to a drug screen and basic skills proficiency test.